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[pre-exam] bus-ch.7

One of the challenges facing today's managers is to:
Deal with a workforce that is less educated and less self-directed than in the past.
Find ways to encourage conformity instead of diversity.
Work with a more educated workforce.
Cope with the sudden and unexpected slowdown in the pace of innovation and change.
The revolution in management that is currently underway suggests that the most effective managers of the future will:
Be very strict in their treatment of workers.
Emphasize individual initiative rather than teamwork.
Specialize in performing one of the four management functions.
Emphasize team work.
__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
Organizing
Controlling
Leading
Officiating
The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:
Directing
Leadership
Planning
Forecasting
Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:
Achieving unified opinions from a diversified workforce.
Designing the organization around the customer.
Simplifying the process of measuring outcomes related to performance standards.
Developing the most efficient strategic plans for the firm.
The first step in the rational decision-making model is to:
Recruit team members to work on the problem.
Gather data.
Develop alternative responses.
Define the situation.
A __________ is an overall explanation of why an organization exists and where it is trying to head.
Tactical plan
Prime directive
Corporate charter
Vision
Which of the following would be a concern addressed in a strategic plan?
Should the firm make a long-term commitment to expand into new markets?
Which specific jobs should be assigned to each employee?
How much output should be produced this week in a given production facility?
Which computer software package should the firm's human resources office use to manage the payroll?
A basic difference between goals and objectives is that goals are:
Precise, while objectives are vague.
Set by tactical plans, while objectives are set by strategic plans.
Set by middle management, while objectives are set by first-line managers.
Concerned with broad, long-term accomplishments, while objectives focus on specific short-term details.
The further up the managerial ladder a person moves, the __________ his or her original job skills become.
More important
Less important
Stronger
More tactical
Leadership, coaching, and morale building are all part of a manager's _________ skills.
Technical
Theoretical
Empirical
Human relations
As CEO of Google, Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress. These activities make use of Eric's:
Conceptual skills.
Technical skills.
Concurrent skills.
Human relations skills.
By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.
Autocratic
Technical
Human relations
Secondary
__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.
Energizing
Provisioning
Upgrading
Enabling
The first step in developing a knowledge management system is to:
Empower employees to make their own decisions and accept the consequences.
Obtain the necessary information system technologies.
Recognize that perfect information is readily available in all organizations.
Determine what knowledge is most important to the organization.
Autocratic leadership is likely to be effective when:
Subordinates are highly trained professionals.
The organization faces an emergency situation.
Workers enjoy expressing their opinions and having a say in what is done.
The manager is uncertain about the best strategy to pursue.
The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?
The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do, but to act immediately on my directives
In a high-tech business, it is more important to invest in technology than to invest in people
The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect, value their ideas, give them the resources they need, and expect great things from them
Spending a lot of money to buy out competitors for their technology is likely to backfire, because QuickDrive is a leader in technology development
Which of the following should form the foundation of a firm's control system?
Accounting and finance
Marketing and production
Human resources and finance
Computing and production
In the control process the first step is to:
Communicate results and deviations to employees.
Compare results to plans and standards.
Set clear and appropriate standards.
Monitor and record performance.
Harper is a sales rep for an eyeglass company. The company is always on the cutting edge of trendy designs. In her job, she frequently relies on the marketing department to provide her with information and materials. When using customer satisfaction to judge the success of their company, Harper's managers should:
Ignore Harper's satisfaction, since she is an employee rather than a customer.
Take Harper's satisfaction into account, because customers can be internal as well as external.
Consider Harper's satisfaction, but place less emphasis it than on the satisfaction of a stockholder, since she is an external customer.
Only consider Harper's satisfaction if she has worked in the same job for at least 2 years.
__________ is the art of utilizing organizational resources to accomplish goals at work.
Socialization
Justification
Preparation
Management
When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.
Controlling
Leading
Planning
Organizing
Which of the following activities is part of the planning function of management?
Assigning a particular worker to do a specific task
Looking at market forecasts to identify future business opportunities and challenges
Praising a sales representative who has far exceeded her monthly sales objectives
Conducting a job interview with a potential new employee
Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.
Organization chart
Value statement
Mission statement
PERT diagram
__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.
Strategic
Contingency
Central
Tactical
Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?
PERT
Regression analysis
PMI
MBO
Jermaine is a manager with Drevil Industries. Part of his job is to make specific short-term decisions about what his department must do to achieve Drevil's long-term success. Jermaine is involved in:
Strategic planning.
Contingency planning.
Tactical planning.
Complimentary planning.
Middle managers are responsible for:
Establishing the vision for the organization.
Assigning specific jobs and evaluating the daily performance of workers.
Devising the organization's strategic plan.
Developing tactical plans and controlling.
____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).
Conceptual
Departmental
Technical
Tactical
Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard time interacting with co-workers. In order for Vinnie to succeed as a manager, he will need to work on his:
Technical skills.
Human relations skills.
Control skills.
Integration skills.
Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:
Technical skills.
Verbal skills.
Qualitative skills.
Conceptual skills.
A key to effective leadership is the ability to:
Maintain order, stability, and control.
Communicate a vision and rally others around that vision.
Master the technical details of the jobs performed by subordinates.
Maintain an autocratic approach to dealing with others.
Which of the following statements about leadership styles is most accurate?
A manager should choose one style and use it consistently
Managers have no control over the leadership style they use
Effective managers often use a variety of leadership styles
Managers should always start with an autocratic style, but can gradually switch to a more democratic approach if workers earn their trust
Adam is a first-line manager for Idle Time Gaming, Inc., a company whose values and focus is innovation. Having recently transferred in from a traditional retail (top/down) company, which of the following changes will the new company expect Adam to embrace?
He must continue to issue detailed instructions to give the teams a sense of direction
He will no longer have a management position in the firm, since the purpose of teams is to eliminate the need for first-line managers
He will need to act less like a "boss" and more like a coach, advisor, counselor, and team player
He will isolate himself from his subordinates
The first step in controlling consists of:
Issuing orders and explaining routines.
Setting clear performance standards.
Establishing a clear chain of command.
Assigning workers to perform specific tasks.
In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be:
Nonspecific
Redundant
Included the mission statement
Attainable
When establishing criteria to measure the success of a customer-oriented business, managers should:
Limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
Focus most of their attention on measures of employee satisfaction, since without good employees the firm will not be competitive.
Focus primarily on financial measures, but pay some attention to non-financial concerns.
Recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy both internal and external customers.
___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.
Forecasting
Planning
Conceptualizing
Controlling
When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:
Controlling.
Planning.
Directing.
Accounting.
Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?
Mission statement
Tactical planning
Operational planning
Contingency planning
___________ are broad, long-term accomplishments an organization wants to achieve.
Goals
Objectives
Directives
Agendas
When a firm makes use of the SWOT analysis, one of its objectives is to:
Identify the best employees to fill each position within the organization.
Set specific short-term performance standards for each department.
Evaluate the desirability of issuing stocks or bonds in the current financial climate.
Identify the things it does well as an organization and the things it needs to improve.
Setting contingency plans in an organization is considered very important today mainly because:
Managers have historically been poor tactical planners.
The government can charge firms with unfair business practices if they do not have such plans.
Conditions change rapidly in today's economic and competitive environments.
Most employees and staff don't understand strategic planning, so they tend to rely more on contingency plans.
General and divisional managers, plant managers, and deans and department heads at colleges are classified as:
Middle management.
Supervisory management.
Top management.
Nominal management.
___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.
Creative
Technical
Conceptual
Autonomic
Axel is in a new position, serving as a first-line manager. Axel's position will require him to spend a lot of time:
Developing strategic plans.
Evaluating the daily performance of workers.
Creating a vision for the company.
Providing information to stakeholders.
Leaders:
Embrace change.
Are mainly concerned with tactical issues as opposed to change issues.
Tend to do the work themselves rather than delegate it to others.
Strive to maintain order and stability.
Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.
Autocratic
Free-rein
Participative
Bureaucratic
At Holyfield Chemicals, department heads usually make decisions after meeting with employees and seeking their ideas and suggestions. Department heads at Holyfield Chemicals make extensive use of the ___________ style of leadership.
Autocratic
Diplomatic
Democratic (participative)
Open shop
One difference between managers and leaders is that:
Managers are found in businesses while leaders operate in nonprofit organizations.
Mangers work to achieve stability while leaders embrace change.
Managers use an autocratic approach while leaders embrace a democratic style.
All employees can manage, but only top managers can lead.
__________ are units within an organization that receive services from other units within the organization.
End-users
Internal customers
Third-party distribution centers
Profit centers
As a middle manager for her firm, Tori just finished comparing the results of a promotional campaign with the outcome expectations. The next step in the control process is:
Monitor and record actual performance.
Set up contingency plans.
Communicate results and deviations with management and employees involved.
Establish discipline committees to decide on dismissals.
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