[pre-exam] bus-ch.7

One of the challenges facing today's managers is to:

The revolution in management that is currently underway suggests that the most effective managers of the future will:

__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

The first step in the rational decision-making model is to:

A __________ is an overall explanation of why an organization exists and where it is trying to head.

Which of the following would be a concern addressed in a strategic plan?

A basic difference between goals and objectives is that goals are:

The further up the managerial ladder a person moves, the __________ his or her original job skills become.

Leadership, coaching, and morale building are all part of a manager's _________ skills.

As CEO of Google, Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress. These activities make use of Eric's:

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

The first step in developing a knowledge management system is to:

Autocratic leadership is likely to be effective when:

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Which of the following should form the foundation of a firm's control system?

In the control process the first step is to:

Harper is a sales rep for an eyeglass company. The company is always on the cutting edge of trendy designs. In her job, she frequently relies on the marketing department to provide her with information and materials. When using customer satisfaction to judge the success of their company, Harper's managers should:

__________ is the art of utilizing organizational resources to accomplish goals at work.

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.

Which of the following activities is part of the planning function of management?

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?

Jermaine is a manager with Drevil Industries. Part of his job is to make specific short-term decisions about what his department must do to achieve Drevil's long-term success. Jermaine is involved in:

Middle managers are responsible for:

____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).

Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard time interacting with co-workers. In order for Vinnie to succeed as a manager, he will need to work on his:

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:

A key to effective leadership is the ability to:

Which of the following statements about leadership styles is most accurate?

Adam is a first-line manager for Idle Time Gaming, Inc., a company whose values and focus is innovation. Having recently transferred in from a traditional retail (top/down) company, which of the following changes will the new company expect Adam to embrace?

The first step in controlling consists of:

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be:

When establishing criteria to measure the success of a customer-oriented business, managers should:

___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

___________ are broad, long-term accomplishments an organization wants to achieve.

When a firm makes use of the SWOT analysis, one of its objectives is to:

Setting contingency plans in an organization is considered very important today mainly because:

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Axel is in a new position, serving as a first-line manager. Axel's position will require him to spend a lot of time:

Leaders:

Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.

At Holyfield Chemicals, department heads usually make decisions after meeting with employees and seeking their ideas and suggestions. Department heads at Holyfield Chemicals make extensive use of the ___________ style of leadership.

One difference between managers and leaders is that:

__________ are units within an organization that receive services from other units within the organization.

As a middle manager for her firm, Tori just finished comparing the results of a promotional campaign with the outcome expectations. The next step in the control process is: