Scenario Testing - Retail - GGS | Take the Quiz

You are responsible for completing your list each shift. You have done everything on you list with the exception of a room because it is being occupied by retail employees. You have 30 minutes left for your shift and this room must be cleaned. What do you do?

Wait a little longer to see if they move.

Document that you were unable to clean the room and tell your supervisor before you clock out.

Politely ask the retail employess if it is okay to clean the area.

You have arrived for your shift and noticed your supervisor is not onsite. What do you?

Clock in and start work.

Call your supervisor.

Wait until your supervisor arrives.

You have a question regarding your list of daily duties for the store you clean. Who do you think your first point of contact is to assist you?

Supervisor/Manager

Store manager

Store employee

A fellow co-worker complains about the work they have to perform and you feel the same. How do you respond?

You agree with them.

You engage in conversation. Not necessarily agreeing with them but listening to them.

You tell them that you are sorry that feel that way and maybe they should talk to the supervisor about it and continue to work.

A store employee who is not your co-worker nor your direct report asks you to clean an item that is not on your list. You already do not have enough time to finish what is on your list. How do you respond?

You tell them that you have to check with a supervisor before performing that task.

You let the store employee know that you do not have enough time to complete that task and politely tell them to ask the next shift.

You oblige and complete the task. You work with your team mates to finish the list.

You have several years of experience cleaning. You feel that you are being trained incorrectly or would like to provide input, what do you do?

You state that it is incorrect and should be done differently.

You receive the training. Afterwards you pull the trainer to the side and respectfully speak your mind.

You say nothing. It's above your pay grade.

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Scenario Testing - Retail - GGS

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