ZenDesk Dewey Tags 2.0

About Partnering with Uber - General info about the Uber partnership. Can be info about signing up, how the service fee works, when & where to drive, etc

In-Person Sign Up (walk-in) - Prospective Partner walks into the GL Location to make an account and sign up as a partner.

Safety Screen Issue - Questions or issues with a the safety screen (previous known as background check.)

Onboarding/Activation - Activating (and re-activating) an account in-person. Use this for all accounts: p2p or commercial or special products.

Account Configuration - Partner adds/changes vehicle, add/change partner, update name/phone/password on their account

Referral - Partner checking on referrals made, checking on incentives to be paid, adding a referral code to an account

Document Upload - Uploading any non-exotic docs to an account. This can also be used for active partners, re-uploading docs. Exotic docs are defined as any document outside of driver license, registration, insurance, or vehicle inspection. If it is an exotic doc, please use "Regulatory" DPSC08!

Regulatory - Any Exotic document or other requirement for activation or tradedress/Uber sticker. Examples: Medical Check, Business License, etc... Exotic docs are defined as any document outside of driver license, registration, insurance, or vehicle inspection.

Partner Rewards - Signing up for or asking about a Momentum deal.

Payment - Partner did not receive a deposit, one or more payments are incorrect, explanation of how payments work (payment schedule, etc).

Cash Payment Issue - CASH payments are live in a city and the partner experienced an issue or has a question about it.

Phone / Device - Giving a partner a phone, adding deposit, return, etc. Don't forget to explain deposit + subscription fee.

Vehicle Solutions - Interactions where you discussing vehicle financing or renting with a new partner OR issues with an active VS partners, like payments or vehicle feedback.

Trip issue - Track any time a Partner explains an issue with a specific trip, e.g. Missing trip, fare adjustment, wrong rider, etc.

Technical issue - Partner states a technical issue prevent him from logging in, going online, completing a trip, delivering a magical experience, etc.

Accident - Partner visits to report accident. Use both when partner reports it for the first time and when partner provides more info. Use this form: http://t.uber.com/glurgent

Rider incident - Partner visits to report an incident with a rider. Use both when partner reports incident for first time and when parner gives an update to an ongoing case. Use this form: http://t.uber.com/glurgent

Waitlist - Partner has questions regarding a waitlist for quality/low rating, incident or fraud. Can be used to explain a quality class, how to get reactived, etc.

Deactivation - Partner's account is permanently deactivated for ratings, incident or fraud.

Lost and Found - Partner returns rider item to GL location

UberRUSH - General issue related to UberRUSH

UberEATS - General issue related to UberEATs

Partner Event - Attending a partner event. Example: Partner appreciation event, Intro to Uber, Tax Info Sess, etc.

Partner Feedback - Partner shares feedback about a policy or product.

PRO-Activations - Onboarding interaction, in which Expert followed the PRO-Activations workflow!

Claim - Used to OPEN a ticket and CLAIM it.

No show - Partner is no longer physically present at the GL hub and is considered a "No Show"