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November-Product Knowledge and Security Training

1. What is the opening deposit and minimum balance for the Free Community Checking Account?
A. $100, or $10 for students as an opening deposit. There is no minimum balance.
$0 opening deposit. There is no minimum balance.
$50 as an opening deposit. Minimum balance of $100.
What is the minimum balance for our Checking with Interest? What is the fee if it falls below the minimum?
$1000; $10 service charge each cycle if below mininum balance.
$2,500; $15 service charge each cycle if below minimum balance.
$1,500; $8 service charge each cycle if below minimum balance.
To open a safety deposit box, the key deposit is $20. If the customer loses their key, they are responsible for the drilling costs.
True
False
Match how/where each type of customer can view their D.L. Evans Bank Credit card.
SpendTrack
Business credit card holders
ECustomer Service (or eCS)
Consumer credit card holders who have deposit accounts with DLEB.
D.L. Evans Bank App
Consumer credit card holders without any deposit accounts with DLEB
Joint credit card holders have the same card number.
True
False
Match each card with their description..
Visa Low-Rate
Ideal for our customers with lots of transactions, and will pay down their card every month
Visa Rewards/Visa Signature Rewards
Ideal for customers with low to no credit score
The introductory APR on new credit cards is 0% for 6 months.
True
False
For our credit cards with rewards (Rewards + Signature Rewards), at what rate are points earned?
1 reward point per qualified dollar spent.
1.5 reward point per qualified dollar spent.
2 reward points per qualified dollar spent.
What is the annual fee on DLEB credit cards?
$100
$0
$50
$150
Where is our meet-up spot in case of a fire?
Wells Fargo
Charles Schwab
Costa Vida
Bacon
If possible, currency and work should be put in the vault in the event of a fire. If this is not possible, what is the least you should do?
Lock your drawers
Yell "FIRE"
Stop, drop, and roll.
Which of the following would be the most reasonable course of action in an extortion situation via phone?
Hang up on the caller.
Waive red folder to alert coworkers that there is an emergency; Follow the "Kidnap/Hostage/Bomb Threat Form" in your folder. Document details such as gender of the caller, background noises, approximate age.
Oppose and resist the callers demands.
Check each type of Real Estate Loan and Mortgage DLEB offers
Residential Properties (homes)
Vacation Properties
Rental Homes
Construction Loans
Which of the following is true about business credit cards?
A designated "Program Admin" can manage all cards associated with their business. Ex; change limits, close cards, make payments
Non-profit businesses cannot have credit cards
Business credit card holders access their credit card through the DLEB app
Automatic payments cannot be set up on business credit cards.
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