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What article number provides Guidelines for Screen Sharing?

CP45

CP1210

CP331

CP28

In which of the following scenarios are you NOT required to offer screen sharing

Customer expresses not wanting to Screen Share

Customer is using a Windows machine

Customer is not tech savvy

Customer does not request a screen sharing session.

Your customer calls in with a device he says was recently replaced, he can not get it to activate, and you do not see a replacement history. This type of issue is called what?

History Chain Issue

Lost Product History Issue

Device Repair Issue

Repair Chain Issue

There is an Emerging issue in which Customers can’t make purchases with their Visa Electron or V-Pay Card added to Wallet after upgrading to iOS 11 or watchOS 4. True or False?

True

False

Your customer calls in needed to know how to use Messages on their first new iPhone and iPad. What article could you provide them with information on all the features and how to use them?

HT204555

HT201287

HT207962

HT205009

What is the name of the iOS Feature that allows customers to write and complete entire sentences with just a few taps?

Dictation

Predictive Text

Emoticons

Special Effects

There is only one way to set up an email account on an iOS Device. True or False

True

False

What is the latest version of iTunes?

12.1

11.5

12.7

12.5

To delete songs and videos from your iCloud Music Library, you must be one of the following:

Apple Music member or Member of Family Sharing Group

ITunes Match Member or New customer

ITunes Match Member or Apple Music Member

Iphone or iPad Owner

Your customer is calling from Australia and wants to know if they are eligible for an Apple Music account. What article would you use to determine eligibility?

HT204516

HT207230

HT204956

HT204343

Recently Published / New and Updated Knowledge Base Articles

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