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Recently Published / New and Updated Knowledge Base Articles

What article number provides Guidelines for Screen Sharing?
CP45
CP1210
CP331
CP28
In which of the following scenarios are you NOT required to offer screen sharing
Customer expresses not wanting to Screen Share
Customer is using a Windows machine
Customer is not tech savvy
Customer does not request a screen sharing session.
Your customer calls in with a device he says was recently replaced, he can not get it to activate, and you do not see a replacement history. This type of issue is called what?
History Chain Issue
Lost Product History Issue
Device Repair Issue
Repair Chain Issue
There is an Emerging issue in which Customers can’t make purchases with their Visa Electron or V-Pay Card added to Wallet after upgrading to iOS 11 or watchOS 4. True or False?
True
False
Your customer calls in needed to know how to use Messages on their first new iPhone and iPad. What article could you provide them with information on all the features and how to use them?
HT204555
HT201287
HT207962
HT205009
What is the name of the iOS Feature that allows customers to write and complete entire sentences with just a few taps?
Dictation
Predictive Text
Emoticons
Special Effects
There is only one way to set up an email account on an iOS Device. True or False
True
False
What is the latest version of iTunes?
12.1
11.5
12.7
12.5
To delete songs and videos from your iCloud Music Library, you must be one of the following:
Apple Music member or Member of Family Sharing Group
ITunes Match Member or New customer
ITunes Match Member or Apple Music Member
Iphone or iPad Owner
Your customer is calling from Australia and wants to know if they are eligible for an Apple Music account. What article would you use to determine eligibility?
HT204516
HT207230
HT204956
HT204343
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