AT&T GoPhone Quiz- ATTR

A $5 AutoPay discount is available on which GoPhone plans?

All GoPhone plans

All $30+ monthly smartphone plans

All monthly GoPhone plans

All $45+ monthly smartphone plans

On the $60 Monthly GoPhone Plan- If a customer exceeds their 6GB LTE data allotment and is roaming in Mexico/Canada, what happens?

BAU, the customer can still access Unlimited data at reduced speed

They lose all data connection regardless of their roaming status

They lose all data connection while roaming, but will regain data upon returning to the U.S.

I’m not sure…

Finish the sentence: “AT&T GoPhone prepaid service runs on…”

The same network as our post-paid service

The same network, but with a smaller footprint than our post-paid service

A separate network with equal capabilities

A separate network with lesser capabilities

What are the data options on the current $30 monthly GoPhone plan?

No data option available, this is for basic and QM phones only

Buy 500MB for $10

Buy 100MB for $5

Only pay-per-use option

Select the international feature that is INCLUDED for FREE with the $45 monthly GoPhone plan:

Send SMS/MMS message to Mexico, from the U.S.

Call Mexico while in the U.S.

Call Mexico while traveling in Canada

These are all FREE features on the $45 monthly plan

Select the international feature that is NOT included for FREE in the in the $60 Monthly GoPhone Plan:

Unlimited text/picture/video messaging to Canada and Mexico, from the U.S

Unlimited text/picture/video messaging while roaming in Canada and Mexico.

Unlimited data while roaming in Mexico and Canada.

Call Mexico while in Canada

Unlimited calling in and between the U.S., Mexico and Canada

These are all FREE features on the $60 monthly plan

What are the data options for the $45 and $60 monthly smartphone plans?

Unlimited Data in U.S. only

Unlimited Data + 3GB LTE usage on $45 plan and 6GB on $60 plan

3GB on the $45 plan and 6GB on the $60 plan (in U.S., Canada & Mexico)

Unlimited Data anywhere

What’s TRUE of the NEW GoPhone East Asia/ India Package?

Unlimited calls to China, India, Hong Kong, Singapore & South Korea

Reduced minute rates to 30 other regional countries

Available for $15 (per 30 day cycle)

They’re ALL true!

How do I log-in to KIC Care?

Using a customer’s unique Pin/Passcode

Using a unique KIC password

Using my ATTUID and global login

I don’t have KIC access (Request access in myLogins)

Congratulations! You have completed the AT&T GoPhone Knowledge Check, make sure to visit the GoPhone Hub *304840 in myCSP for all your GoPhone questions!

AT&T GoPhone Quiz- ATTR

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