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"I" Drive Quality - Week 4

Employee Name
Employee ID
Identify incorrect quality management principle on which ISO 9001: 2008 version standard is based...
A- Customer Focus
B- Involvement of People
C- Continual Improvement
D- None of the above
Quality policy is subsection of which ISO 9001: 2008 Section…
A- Product Realization
B- Resource Management
C- Management Responsibility
D- Customer Focus
Apex Manual (QSM) is based on ISO 9001: 2008…
A- Procedure Manuals / VACD
B- Master Files /Work instructions/ EPC
C- Quality Records
D- All of the above
Identify incorrect process by which Documents can be amended …
A- Amendment Request
B- Record Note
C- Debit note
D- Suggestion for Improvement
Quality Objectives of Decorative are described in…
A- [WI][QSM][07]
B- [MF][QSM][07]
C- [MF][MFG][77]
D- [WI][QSM][77]
APL documents/ QRs can be accessed through …..
A- ARIS
B- Filenet
C- Elixir
D- Option A & B
Gellation of a batch of FG or intermediate is declared as…
A- NCP
B- NCIP
C- Feezed batch
D- All of the above
A review of [QR][MFG][055] is done by Sr Manager Production…
A- Every year
B- Every week
C- Every Quarter
D- Daily
Full form of IMS is…
A- Incident Management System
B- Information Material system
C- Incident Material System
D- None of the above
The following are the broad impact areas under which IMS incidents can be raised …
A- Environment
B- Plant Administration
C- Production
D- All of the above
Customer complaints can be raised as per below either ways…
A- https://myawaaz.asianpaints.com
B- customercare@asianpaints.com
C- Call – 02169306000
D- Option A & B
Process owner of workflow for customer complaint is …..
A- SCRC
B- Quality support group
C- PMDI
D- Technology functions
Frequency of reports generation for registering and settlement of Complaints at Field…
A- Weekly
B- Fortnightly
C- Monthly
D- Quarterly
Net Promoter score is available on ….
A- Portal.asianpaints.com
B- Smiles.asianpaints.com
C- huddle.asianpaints.com
D- All of the above
Workflow for customer complaint analysis is released & approved by ….
A- GM-manufacturing
B- GM-Materials
C- Chief Manager – Development initiatives
D- Chief Manager - Quality Support
In order to take the first step in Understanding the Customer, Initiated the process of getting all Executives & Managers to spend …
A- 1 day with our Customers
B- 1 Week
C- 15 days
D- One hour
Which are the probable causes identified for customer complaint of “Short material in container/carton”
Half filled pails packed
B- Rejection checkweigher interlock not working.
C- Half packed pail dispatched without doing top up of paint.
D- All of the above
Asian Paints has started below New initiatives for taking customer feedback…
A- Started portal “Your Voice” http://www.asianpaints.com/yourvoice/
B- Asian Paints Mobile Website- m.asianpaints.com
C- Assisting the customer at the point of sale
D- All of the above
To address Hard settling complaints viscosity of AMC Majenta was changed from
A- 60-80 to 55-80 KU
B- 55-80 to 60-80 KU
C- 60-80 to 50-80 KU
D- None of the above
Efficient planning of mixers is done to address...
A- Hard settling
B- Bad Odour
C- Shade varation
D- All of the above
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