"I" Drive Quality - Week 4 | Take the Quiz

Identify incorrect quality management principle on which ISO 9001: 2008 version standard is based...

A- Customer Focus

B- Involvement of People

C- Continual Improvement

D- None of the above

Quality policy is subsection of which ISO 9001: 2008 Section…

A- Product Realization

B- Resource Management

C- Management Responsibility

D- Customer Focus

Apex Manual (QSM) is based on ISO 9001: 2008…

A- Procedure Manuals / VACD

B- Master Files /Work instructions/ EPC

C- Quality Records

D- All of the above

Identify incorrect process by which Documents can be amended …

A- Amendment Request

B- Record Note

C- Debit note

D- Suggestion for Improvement

Quality Objectives of Decorative are described in…

A- [WI][QSM][07]

B- [MF][QSM][07]

C- [MF][MFG][77]

D- [WI][QSM][77]

APL documents/ QRs can be accessed through …..

A- ARIS

B- Filenet

C- Elixir

D- Option A & B

Gellation of a batch of FG or intermediate is declared as…

A- NCP

B- NCIP

C- Feezed batch

D- All of the above

A review of [QR][MFG][055] is done by Sr Manager Production…

A- Every year

B- Every week

C- Every Quarter

D- Daily

Full form of IMS is…

A- Incident Management System

B- Information Material system

C- Incident Material System

D- None of the above

The following are the broad impact areas under which IMS incidents can be raised …

A- Environment

B- Plant Administration

C- Production

D- All of the above

Customer complaints can be raised as per below either ways…

A- https://myawaaz.asianpaints.com

B- customercare@asianpaints.com

C- Call – 02169306000

D- Option A & B

Process owner of workflow for customer complaint is …..

A- SCRC

B- Quality support group

C- PMDI

D- Technology functions

Frequency of reports generation for registering and settlement of Complaints at Field…

A- Weekly

B- Fortnightly

C- Monthly

D- Quarterly

Net Promoter score is available on ….

A- Portal.asianpaints.com

B- Smiles.asianpaints.com

C- huddle.asianpaints.com

D- All of the above

Workflow for customer complaint analysis is released & approved by ….

A- GM-manufacturing

B- GM-Materials

C- Chief Manager – Development initiatives

D- Chief Manager - Quality Support

In order to take the first step in Understanding the Customer, Initiated the process of getting all Executives & Managers to spend …

A- 1 day with our Customers

B- 1 Week

C- 15 days

D- One hour

Which are the probable causes identified for customer complaint of “Short material in container/carton”

Half filled pails packed

B- Rejection checkweigher interlock not working.

C- Half packed pail dispatched without doing top up of paint.

D- All of the above

Asian Paints has started below New initiatives for taking customer feedback…

A- Started portal “Your Voice” http://www.asianpaints.com/yourvoice/

B- Asian Paints Mobile Website- m.asianpaints.com

C- Assisting the customer at the point of sale

D- All of the above

To address Hard settling complaints viscosity of AMC Majenta was changed from

A- 60-80 to 55-80 KU

B- 55-80 to 60-80 KU

C- 60-80 to 50-80 KU

D- None of the above

Efficient planning of mixers is done to address...

A- Hard settling

B- Bad Odour

C- Shade varation

D- All of the above

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