Big Fat Quiz Of Everything
When abroad, how long are Vodafone Insurance customers covered for?
30 Days
60 Days
We don't Cover Abroad
Unlimited
What are the 4 behaviors of spirit?
Earn customer loyalty, create the technology, experiment and learn and get it done fast
Earn customer loyalty, create the future, experiment and learn and get it done together
Confidence, Arrogance, Ability to sell phones, make money
Loud, Rude, Good Seller, Commission Focused
What is the range for CSAT?
10 - 50
0 - 100
-100 - 100
-100 - 0
What is the chat cycle?
Connect, Discover, Excite Confirm, Deliver
Connect, Excite, Discover, Confirm, Deliver
Chat, Deduce, Educate, Check Back, Do it
Call, Discuss, Explain, Confide, Decide
What are the 3 speeds of data we offer on Unlimited Plans?
5, 15, 70
2, 10, 200
2, 10, maximum
2, 10, ultimate
What is the name of Vodafone's Reward App?
VeryNice
VeryYou
VeryMe
VeryUs
What is the Persuasive Cycle
Need, Features, Benefits, Evidence, Close
Ahhh go on you will!
Features, Benefits, Evidence, Close
You want it yes you do!
How many Roaming Destinations are included in the Unlimited Max plans?
74
81
26
52
Where is the Pro Rata Calculator located?
Google
Bing
OneKnowledge
Home Page
Who supplies Vodafone's Insurance?
Insurant
Assurant
Insurance
Assurance
What does DPA stand for?
Do Persuade Always
Data Protection Act
Data Protection Assurance
Data Probably Aware
What is the Matrix?
A deal builder
A good film
Customers account
A bad film
What type of mindset does a good agent have?
Shrink Mindset
Growth Mindset
Fixed Mindset
Loose Mindset
How much is Vodafone's delivery (Weekday 8am - 6pm)?
£6.95
£5.99
£0
£2
What is a TED question?
Talk Evidence Deliver
Tell Explain Describe
Tell Envisage Describe
Time Every Deal
What are the top tips for FCR?
Explain Pro Rata
Explain Delivery Charges
Keep your promises
Don't mention Vodafone Advantage
Confirm the order
All of the above
What is the correct procedure for DPA?
Pin, Memorable word, OTAC, Further questions
OTAC, Pin, Questions, Memorable Word
Name, D.O.B, Postcode
Account Number, Name, Loyalty
What are the Home Broadband Packages we offer?
SuperFast 1 and SuperFast 2
Oomph and Bigger Oomph
SuperMega Fast and SuperSpeedy
HyperSpeed and LightSpeed
Jimmy is calling to upgrade. He mentions his son (14 years old) is on Pay As You Go. What would you offer Jimmy?
VOXI
Home Broadband
A Sim Only
GigaCube
How many International Minutes are included in an entertainment plan?
500
200
100
400
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