Adiuvo

What TBrown email is used to chase?
clientsystem@tbrown.com
repairs@tbrown.com
callcentre@tbrown.com
We do not deal with a total loss of cold water (Communal Tank)
True
False
A new emergency job should be raised if there is no access
True
False
What should a total loss of power to the property be logged as?
Partial Loss
Total Loss
Power Fault
What should we do if the gas is capped?
Raise a job
Not us that deal
Email gas re connection
Pass through to general repairs
Where do we check if a property is communal or individual boiler
Tenant
Ask Porter
Northgate
What repairs do we cover for leaseholders
All
None
Communal
Only Gas repairs
What should be done before sending an email?
Ask tenant if they want an email sent
Check notes/ Prev emails sent
A tenant calls up with a leak, do we:
Transfer to general repair
Figure where the leak is coming from
If a property says STAN do we check for..
LMO
EMO
TMO
Do we deal with annual services?
Yes
No, but we can offer to send an email for the tenant to be contacted
Which contractor do we NOT schedule jobs for
TBrown
OCO
WATES
OPENVIEW
NRT
FORTEM
What do we raise before transferring the tenant to complaints?
A Job
Early Resolution
Nothing
If a communal block is down where do we raise it:
Admin Unit
Property profile
Tenants property
What work programme is for Angel Town:
LL HERR
LBLHERD
1 tenants fob is not working:
Raise a work order for a door fault
Transfer to housing management
The tenant wants their radiator bleeding
Raise a repair
This is the tenants responsibility
How to check a housing officer
Northgate on the tenants profile
We cant
Ask Porter
Can we raise repairs for Homes For Lambeth?
If a “Within defects liability period” warning comes up (see screenshots below) we cannot log a repair unless it's an emergency make-safe out of hours
We’d normally raise a contact to the Liveability Surveyor
Email Tia Thompson (TThompson1@lambeth.gov.uk)
Which property below is not a TMO:
Roupell Park
Cowley
Angell Town
Amesbury Tower
May the 1st all heating jobs will become an R1 not an emergency
True
False
What job status needs further investigation if the tenant is chasing:
AUT
ISS
CAN
COM
IVR
Who is the Gas Servicing Officer in the North Area
Pauline Fairclough
Peter Fairclough
Janeen Odigie
Carolyn Kabejja
Who is the Gas Servicing Officer in the South Area
Pauline Fairclough
Janeen Odigie
Peter Fairclough
Carolyn Kabejja
Which lights in the property are emergencies
Kitchen
Stairs/Landing
Bedroom
Bathroom
Living room
When should electric heating be chosen and not gas
When the tenant states
Immersion heater
Northgate says it
We deal with lifts
True
False
What is the SOR code for a total loss of communal cold water
WATERLOSS
WATER01
W4T3R
WATERLOSS01
The light is outside the tenants property but the switch is inside, who does it need to go to?
Domestic Engineers (Fortem/Wates)
Communal engineers (NRT/OPENVIEW)
Loss of hot water to only the bathroom
Raise on northgate
transfer to plumbing
0
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