Adiuvo
TBrown Knowledge Quiz
Welcome to the TBrown Knowledge Quiz! Test your understanding of our procedures, email protocols, and service responsibilities with this engaging quiz.
Enhance your skills and knowledge about:
- Tenant support protocols
- Emergency job procedures
- Gas and electrical safety
- Repairs and maintenance procedures
What should we do if the gas is capped?
Raise a job
Not us that deal
Email gas re connection
Pass through to general repairs
What should be done before sending an email?
Ask tenant if they want an email sent
Check notes/ Prev emails sent
Do we deal with annual services?
Yes
No, but we can offer to send an email for the tenant to be contacted
Can we raise repairs for Homes For Lambeth?
If a “Within defects liability period” warning comes up (see screenshots below) we cannot log a repair unless it's an emergency make-safe out of hours
We’d normally raise a contact to the Liveability Surveyor
Email Tia Thompson (TThompson1@lambeth.gov.uk)
Which property below is not a TMO:
Roupell Park
Cowley
Angell Town
Amesbury Tower
May the 1st all heating jobs will become an R1 not an emergency
True
False
What job status needs further investigation if the tenant is chasing:
AUT
ISS
CAN
COM
IVR
Who is the Gas Servicing Officer in the North Area
Pauline Fairclough
Peter Fairclough
Janeen Odigie
Carolyn Kabejja
Who is the Gas Servicing Officer in the South Area
Pauline Fairclough
Janeen Odigie
Peter Fairclough
Carolyn Kabejja
Which lights in the property are emergencies
Kitchen
Stairs/Landing
Bedroom
Bathroom
Living room
When should electric heating be chosen and not gas
When the tenant states
Immersion heater
Northgate says it
We deal with lifts
True
False
{"name":"Adiuvo", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the TBrown Knowledge Quiz! Test your understanding of our procedures, email protocols, and service responsibilities with this engaging quiz.Enhance your skills and knowledge about:Tenant support protocolsEmergency job proceduresGas and electrical safetyRepairs and maintenance procedures","img":"https:/images/course6.png"}