The Counterpart IT Helpdesk

Do you know how many ways you have to contact the helpdesk ?

There's only one

I know a couple

3 of course !

More than that !

Do you know the email address to use to contact our Helpdesk ?

Support@counterpart.org

It_support@counterpart.org

ITHQ@counterpart.org

Pleasehelpmylaptopisbroken@counterpart.org

Can you walk in the IT Office and tell us about your IT problem ?

Yes

No, I need to raise a ticket

Yes, but it would be better to raise a ticket before so I don't cut the line !

There's an intranet portal that allow you to raise and review your tickets. Do you know it's address ?

Sure, it's portal.counterpart.org

I don't know the address but I can access it from my Counterpart login page (yes, the one with the Ultipro button)

Of course, it's zendesk.counterpart.org

Wait, what ? There's a portal to raise my ticket ?

Do you know the helpdesk phone number ?

+1 (571) 748-5505

+1 (571) CPI-HELP

+1 (571) 748-HELP

Ha ha, that's a mind trick, there's no number to call to reach the Helpdesk !

Do you know the Helpdesk Twitter account ?

No way, there is no helpdesk Twitter account

@counterpart_helpdesk

@cpi_helpdesk

Twitter ? What's Twitter ?

Do you know how to chat with our Helpdesk ?

Sure ! With the...chat widget from the portal !

Skype for Business of course ! Everyone in the company is in there !

No, I'm pretty sure we can't do that

Is there anything you would love the Helpdesk to improve ?

More communication when working on my ticket

Solving issues faster, of course !

More trainings on the super cool tools they provide us with !

More brown bag pizza meetings ! (and yeah, all of the above too !)

More Quizzes