TCE - Client Journey
Enhance Your Client Journey Skills
Test your knowledge and skills on the E.N.D. Technique and client journey with our comprehensive quiz designed specifically for associates in retail.
- 21 engaging questions
- Multiple-choice, text, and checkbox formats
- Discover key insights into improving sales and client interaction
What should you do during the Closing the Sale Steps? Choose all that apply.
Give after care advice
Establish rapport
Aquire client details
Offer your contact details
There are 4 steps to the Bag Ceremony.
True
False
What is a proper way to greet customers upon entering the store?
Hi!
Good Morning!
Welcome in!
Hello!
When is the best time to ask Open Ended Questions?
Closing the Sale
Initial Impresion
Client Discovery
The Host should always escort the client to the fitting room.
True
False
What part of the Client Journey should you introduce additional items to your customer?
Closing the Sale
Client Discovery
Product & Styling
Tracy enters a Burberry store wearing a trench coat from another brand. She has never shopped with Burberry before. How would you approach this customer?
"Breaking the Ice" should be done during the Initial Impression of the Client Journey?
True
False
In what step of the Bag Selling Ceremony should you introduce additional accessories.
Present the Bag
Create the Desire
Introduce the Bags Proactively
Master Client Discovery
Cross Sell Actively
When is the best time to ask your customer what Color Trench they prefer?
Product & Styling
Closing the Sale
Client Discovery
You should enquire whether your client has visited a Burberry store before during the Initial Impression?
True
False
Going forward Support Associates should always ring up the customer
True
False
Who is responsible for Up-keeping the Stock Room? Choose all that apply.
Support Associates
Managers
Sales Associates
BOH Associates
What is part of the Initial Impression. Check all that apply.
Welcome and Greeting
Breaking the Ice
Open Body Language
Giving your Business Card
Daily Briefings should only be attended by Sales Associates?
True
False
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