TCE - Client Journey

Describe the E.N.D. Technique.

What should you do during the Closing the Sale Steps? Choose all that apply.

There are 4 steps to the Bag Ceremony.

What is a proper way to greet customers upon entering the store?

What are the 4 main KPI's we are focusing on going forward?

When is the best time to ask Open Ended Questions?

The Host should always escort the client to the fitting room.

What can you do to Cultivate Relationship with your customer after leaving the store?

What part of the Client Journey should you introduce additional items to your customer?

Tracy enters a Burberry store wearing a trench coat from another brand. She has never shopped with Burberry before. How would you approach this customer?

"Breaking the Ice" should be done during the Initial Impression of the Client Journey?

Give an example of an Open Ended question you should be asking customers.

In what step of the Bag Selling Ceremony should you introduce additional accessories.

When is the best time to ask your customer what Color Trench they prefer?

You should enquire whether your client has visited a Burberry store before during the Initial Impression?

Why is it important to Acquire accurate Client Details and record in R-World

Going forward Support Associates should always ring up the customer

Who is responsible for Up-keeping the Stock Room? Choose all that apply.

What is part of the Initial Impression. Check all that apply.

Daily Briefings should only be attended by Sales Associates?

Type your Name