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Front Desk

What are the 2 things you must scan into a new patient's chart right away ?
What is the most important thing as a front desk receptionist?
Excellent Attitude and Customer Service
Making sure the patient is scheduled for a future appointment
Answering Phone Calls on a Timely Manner
All of the Above
Describe the steps you would take after a new patient fills out the required paperwork to when they receive their treatment.
List the 6 required patient information that needs to be put into the patient clipboard.
What do you ask a current patient when checking them in?
What are you having for dinner?
Is all of your information up to date, are you in any pain?
Do you want whitening?
Are all of your payments paid ?
What is in-network insurance plan?
Using our office fees from the system
Payment based on what the patient can afford
Using the fee located in the schedule binder
Patient does not have insurance, what do you do?
Ask them politely to leave
Go by office prices and give discounts
Tell them to come back when they have insurance
Within how many days do you try to schedule a patient?
1
2
3
4
5
A week
Purpose of a treatment plan
To give the patient an idea of the procedure and amount due
To help us keep track of what procedure patients are getting
To keep track of what dentists in our offices are doing
For billing and insurance purposes
True or False: The purpose of a routing slip is for communication between the doctor and the patient.
True
False
Number them from highest priority order to least: 1. Patient with an appointment 2. Emergency walk-in patient 3.New Patient 4.Checking Out a Patient
First and Last Name
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