Week 1 & 2 FBL5N

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FBL5N Knowledge Assessment

Test your knowledge of FBL5N procedures and responsibilities with our engaging quiz. Designed for SGC Collectors, this quiz covers key concepts essential for effective accounts receivable management.

11 questions including multiple choice and open-ended formats
Assess your understanding of customer interactions
Suitable for all levels of experience

11 Questions3 MinutesCreated by AnalyzingData42

What is the most important task of the day?

Blocked Order list

Ageing list

Responding to emails

Sending emails for past due invoice

What is our job as an SGC Collector?

Provide credits to order shortages

Reach out to customers about their past due invoices

Contacting sponsors of investment

Calling customers about our new pricing promotions

Choose the correct steps when downloading an account statement to send to the customer.

FBL5N > List > Spreadsheet > Export > Save File name > edit excel file

FBL5N > Double click Invoice > List > Export > Spreadsheet > save file name > edit excel file

FBL5N > List > Export > Spreadsheet > Save File name > send to customer

FBL5N > List > Export > Spreadsheet > Save File name > edit excel file

Provide the customer number, reason, amount and original document of which credit memo 902961534 was issued.

How should the ageing list be worked?

In any order we want

Bottom of the list to the top

Top of the list to the bottom

This is not important to work on a daily basis

How should we filter 11036547 to send past dues to the customer?

Filter red overdue mark > Filter 01 to 06

Filter by yellow filter > filter 01 to 06

Filter red over due mark > filter 01

Filter 01 to 06

What is the payment terms of 11036547 and would this account go on a credit hold if they were to place an order?

Provide the customer name, payment terms, and the $ amount of over due invoices open in 11053385

Week 1 & 2 FBL5N

FBL5N Knowledge Assessment

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