Week 1 & 2 FBL5N
FBL5N Knowledge Assessment
Test your knowledge of FBL5N procedures and responsibilities with our engaging quiz. Designed for SGC Collectors, this quiz covers key concepts essential for effective accounts receivable management.
- 11 questions including multiple choice and open-ended formats
- Assess your understanding of customer interactions
- Suitable for all levels of experience
What is the most important task of the day?
Blocked Order list
Ageing list
Responding to emails
Sending emails for past due invoice
What is our job as an SGC Collector?
Provide credits to order shortages
Reach out to customers about their past due invoices
Contacting sponsors of investment
Calling customers about our new pricing promotions
Posting key 11 is a credit memo that the customer is required to pay us for.
True
False
Choose the correct steps when downloading an account statement to send to the customer.
FBL5N > List > Spreadsheet > Export > Save File name > edit excel file
FBL5N > Double click Invoice > List > Export > Spreadsheet > save file name > edit excel file
FBL5N > List > Export > Spreadsheet > Save File name > send to customer
FBL5N > List > Export > Spreadsheet > Save File name > edit excel file
Provide the customer number, reason, amount and original document of which credit memo 902961534 was issued.
How should the ageing list be worked?
In any order we want
Bottom of the list to the top
Top of the list to the bottom
This is not important to work on a daily basis
How should we filter 11036547 to send past dues to the customer?
Filter red overdue mark > Filter 01 to 06
Filter by yellow filter > filter 01 to 06
Filter red over due mark > filter 01
Filter 01 to 06
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