Customer Service - Self Evaluation
Customer Service Self-Evaluation Quiz
Assess your customer service skills with our self-evaluation quiz designed to help you reflect on your interactions with clients and colleagues.
This quiz will cover key aspects of customer service, including:
- Rapport building
- Empathy and listening skills
- Problem-solving abilities
- Dealing with challenging situations
I work very well with clients as well as all staff members
Yes
No
I have a very warm rapport with everyone I come in contact with
Yes
No
I follow up with clients to ensure no one feels forgotten or lost in the process
Yes
No
I consistently answer the phone with a smile and a friendly hello
Yes
No
I receive ongoing positive feedback from clients—both verbally and in writing
Yes
No
I am the “go to person” for clients who seek his advice to solve problems
Yes
No
I am an empathetic and focused listener
Yes
No
I deal with challenging customers without becoming aggressive
Yes
No
I enjoy identifying “out-of-the-box” solutions for clients with specific asks/needs
Yes
No
I know when to ask for additional support from team management
Yes
No
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