How to Handle Negative Patient Reviews
Navigating Patient Reviews: A Quiz
Are you ready to enhance your understanding of managing patient reviews? This engaging quiz will test your knowledge on best practices and the impact of online reviews in the healthcare industry.
- Learn about the importance of feedback.
- Understand how to respond to reviews effectively.
- Discover the benefits of positive patient experiences.
Which of the following is not an example of a Review Site?
Your email address
WebMD
Google
Facebook
According to Pew Research Center’s Internet & American Life Project, what percentage of internet users search online for health-related information, for doctors or health professional near them
60%
72%
80%
78%
Which of the following is not advantage of review?
Patients Use them
Gain new patients
Google loves them
Not reflective of Education or expertise
It is not good to showcase positive reviews on your website
True
False
Which of the following is not the best practice for reviewing sites?
Take negative feedback offline (phone)
Use template responses
Claim & complete your profiles for all doctors
Make sure your review profiles have inaccurate contact information
Respond to all negative reviews
Shows that you are listening
Shows that you are active
All of the above
None of the above
Patient are more likely to post positive reviews when
They are left happy
They had a good experience
They like the doctor
All of the above
Automatically asking for reviews will remind patients who have positive experience to leave a review
True
False
An easy way to analyze your reputation is to search your provider names in Google
True
False
What should we know about reviews?
Good reviews will outweigh the bad
Majority of negative reviews are not clinical
People are very bad at noticing negative reviews in the sea of positive reviews
Respond to all negative reviews shows that you are active
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