September 2016 - New Hire Training SME Sales Week 1
Trustwave New Hire Training Quiz
Welcome to the Trustwave New Hire Training Quiz! This quiz is designed to help you test your knowledge on essential information you need for your new role. It covers everything from company policies to specific systems and procedures that will ensure you succeed in your position.
Key Features:
- 29 engaging questions
- Multiple choice and text-based answers
- Immediate feedback on your responses
What system do I use to submit my timesheets and expenses?
OpenAir
DayForce
Salesforce
Trustwave Wiki
What is the goal of the Opening Statement?
To schedule an appointment with your client
To tell a story of how Trustwave has helped similar clients in the past
To earn 1-minute of the client's time
To introduce yourself to the client
What department handles lead assignments?
CRM Admin
Delivery Ops
Sales
Sales Ops
When contacting Customer Support, what information is needed to reference a specific account, aside from a username:
Email Address
Customer Identification Number
Company Name
First and Last Name of Primary User
The ______ is where we share something of value that is relevant to the client's specific industry
WIIFM
Typical Problem
Reason for Calling
Typical Client
What system do I use to enroll in my benefits and pull my paystubs?
OpenAir
DayForce
Salesforce
Trustwave Wiki
Leads can be assigned based on which of the following criteria?
Client Request
Industry, State/Province
Rep Request
Sales Ops’ discretion
What is the best description of MSS Flex?
A single stand-alone product
A bundle of integrated, managed services
A bundled marketing program for RSA 2016
A combination of products and services to support payment processors
Which acronym denotes the questionnaire a merchant would fill out to self-assess their PCI stance?
QA PCI DSS
QSA
SA PCI DSS
SAQ
How many times should you attempt to contact a lead before moving the lead to "archive"?
1-2 attempts
3-5 attempts
5-8 attempts
1 email and 1 phone call
True/False: Trustwave is the governing body of the PCI SSC
True
False
A CFO is primarily concerned with:
Innovative solutions
Minimizing financial risk
Increasing security
Cost-effective Compliance solutions
If a duplicate account exists in Salesforce, what should you do?
Email Sales Ops to merge accounts
Delete the duplicate account
Leave the record alone and continue to work under the primary record
Edit the Account Name to read "Duplicate Account - Do Not Contact"
Which Medical Benefit Plan has the option for a savings account for which Trustwave matches your monthly contribution?
BCBSIL HMO (IL employees only)
$500 Deductible PPO Plan
High Deductible Health Plan with HSA Plan
All of them
How many potential tiers/levels does a Service Provider have to adhere to?
12
4
2
6
Which hardware device should you lead with in MSSFlex deals?
Fortinet UTM
Cisco SourceFire IPS
Trustwave UTM
FireEye WildFire
Which of the four answers below is not part of the Adult Decision Making Process?
Logical Conclusion
Intellectual Interest
Building Trust
Emotional Attachment
What is the maximum percentage you can contribute to your Wells Fargo 401K plan?
6%
12%
3%
10%
What are the names of the two bundles MSSFlex is sold as?
Compliance Essentials and Security Plus
Secure Compliance and UTM Plus
Secure Endpoints and Managed Firewall
Trustwave Flex and Compliance Manager
SAQ Help, Disputes, and ______, are all topics with which Compliance Support (CSS) can assist customers
New Orders
Provisioning Apps
Scan Setup
Account Extensions
How many standards must one adhere to in order to determine PCI Compliance?
12
6
3.1
4
In Extend the Conversation, you should first ask for the appointment _______?
Within the same week
The next 24-48 hours
Right now
Whenever the client requests to speak with you next
If I want to find out what days Trustwave has off for US Holidays, where should I go?
OpenAir
DayForce
Salesforce
Trustwave Wiki
True/False: If you are found to be PCI Compliant, it is safe to assume you will always be secure
True
False
A vendor primarily uses _____ to close deals, while an Advisor relies on ______.
Price/Specialized Expertise
Trust/Skills in Specific Field
Price/Knowledge across multiple disciplines
Skills in Specific Field/Price
What is the target market for MSS Flex?
Manufacturing
Hosting
Hospitality & Franchise
Retail
Who can sign a legal document on behalf of Trustwave?
CEO
Sales Rep
Sales Manager
VP of Sales
When ending your 30-Second Commercial, you let the client know you're wrapping up by saying, "My reason for calling is..." What is the reason for your call?
To see if the client is interested in hearing more about Trustwave
To see if what I've said is familiar to them and their business
To see if they have more time to speak right now
To see if they'd like to hear how Trustwave can help them overcome similar problems
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