Missing Item
Parcel Handling Quiz
Test your knowledge on how to handle damaged parcels and missing items in our quick quiz! Gain insights on best practices and policies associated with customer service recovery.
- 5 multiple-choice questions
- Assess your customer service knowledge
- Learn effective strategies for handling parcel issues
When the parcel is damaged and the product is there, what do we do?
Nothing
Tracer
When the parcel is damaged and the product is missing, what do we do?
Nothing
Tracer
When parcel is not damaged and item is missing and csr has NO history.
We refund <200
We escalate
When parcel is not damaged and item is missing and csr has called for missing one more time.
We escalate right away
First we refund and then escalate to AC for blocking the csr
When csr is flagged and has two more missing items on history...
We refund and sing Lady Gaga
We escalate right away to EST for blocking the csr
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