Missing Item
Parcel Handling Quiz
Test your knowledge on how to handle damaged parcels and missing items in our quick quiz! Gain insights on best practices and policies associated with customer service recovery.
- 5 multiple-choice questions
- Assess your customer service knowledge
- Learn effective strategies for handling parcel issues
When the parcel is damaged and the product is there, what do we do?
Nothing
Tracer
When the parcel is damaged and the product is missing, what do we do?
Nothing
Tracer
When parcel is not damaged and item is missing and csr has NO history.
We refund <200
We escalate
When parcel is not damaged and item is missing and csr has called for missing one more time.
We escalate right away
First we refund and then escalate to AC for blocking the csr
When csr is flagged and has two more missing items on history...
We refund and sing Lady Gaga
We escalate right away to EST for blocking the csr
{"name":"Missing Item", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on how to handle damaged parcels and missing items in our quick quiz! Gain insights on best practices and policies associated with customer service recovery.5 multiple-choice questionsAssess your customer service knowledgeLearn effective strategies for handling parcel issues","img":"https:/images/course6.png"}
More Quizzes
Quiz - Fake CR Store Onboarding
10518
JYUS
11611
SHIPPING STATUS CODES
1050
Amazon Seller Support FBA Chat Cross Training Wave 36A
15819
Return Process Knowledge Quiz
1589
Mouser Order flow
15827
Customer Care
10517
What Do You Know About BODFS Orders ?
10529
Order Process Quiz for Lifescan
7420
Process knowledge Test
6316
Rebound
7415
Play Time
10529