Training Eval
Training Evaluation Quiz
Welcome to the Training Evaluation Quiz! This quiz is designed to test your knowledge about our customer policies, plans, and procedures. It's an excellent way to ensure that you are up to date and ready to serve our customers effectively.
Participate in our quiz to:
- Assess your understanding of customer types
- Learn about inventory and return policies
- Understand activation and upgrade processes
- Know whom to contact for various issues
When do you do inventory?
Everyday After opening
Twice a week
Every Tuesday
Everyday After clsing
If a customer has 3 lines on the Unlimited Core plan how much is the 4th line?
$25
$30
$20
$10
What is the right sequence for closing?
Close Drawer, Audit, Cash Out
Ashout, Close Drawer, Audit
Audit , Close Drawer, Cash Out
Cash Out , Audit , Close Drawer
What are our priorities in-order?
Activations, Acc, ABP, Protect
Acc, Activations, Protect, ABP
ABP, Activations, Acc, Protect
Protect, ABP, Acc, Activations
Customer can return phone 2 weeks after purchase?
True
False
Who do you contact for admin issues?
Cintia
Maria
Julisa
Mohan
If a existing customer broke the phone they bought 2 months what price would they pay for the phone now?
Full Retail Price
Full Retail Price
Port-in Price
Free
What does BYOD stand for?
Nothing
Bring your own device
Bring your own data
Beyond your own destiny
What customers are guaranteed to come to the store every month?
New Activation
Upgrade
Bill Payment
BYOD Activation
Who do you Contact for Money issues?
Julisa
Maria
Cintia
Mohan
How much is the the Unlimited More plan for 3 lines?
$90
$180
$110
$120
What is Port-In Customer?
A customer changing phone
A customer switching from another Carrier to us with their phone number
An existing customer
A customer leaving us
How do change plan or add a add-on?
You can't contact customer service
Maintain Acc | Maintain CTN | Change Plan
Maintain Acc | Change Plan
Chat to the Max
Who do you contact for Inventory issues?
Maria
Cintia
Mohan
Julisa
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