CCM (UECM2105/ UECB2105) - Quiz 1
Business Communication Essentials Quiz
Test your knowledge on the principles and practices of business communication with our engaging quiz! Whether you're a student, professional, or just curious about effective communication strategies, this quiz is designed for you.
Topics covered include:
- Types of communication
- Organizational communication
- Corporate communication tools
- Engagement with customers
What is business communication?
Forms of communication that occur within an organization (verbal, non-verbal, formal, informal) in order to carry out the organizational functions.
Create clean, efficient messages
Communication between seller and buyer in an organization.
They way business interact to sell products and services.
Did communication involves symbols?
Yes
No
The most important factor in a communication process is the __________.
Sender
Receiver
Feedback
Message
Two types of organizational communication which are?
Upward; Downward
Formal; Informal
Horizontal; Vertical
Good; Bad
Four grapevine of communication:
Single; Plural; Group; Mass
Single; Gossip; Business; Customer
Good; Bad; Internal; External
Single strand; Gossip; Probability; Cluster
Corporate communication obviously involves a whole range of ______ activities.
Manager
Business
Managerial
Employees
Your customers are one of the most important audiences your corporate communications will engage with on a daily basis. And they expect authenticity through these in order to build trust with your brand and becoming loyal followers. What makes this statement important to the corporate?
Fostering employee engagement.
Encouraging brand advocacy.
Improve customer loyalty and trust.
Building brand reputation.
Two types of corporate communication:
Formal; Informal
New; Old
Internal; External
Vertical; Horizontal
Corporate communication tools can be achieved in various ways. Which one is false?
Application of visual identity system.
Use of management power.
Reliance on coordinating terms.
Adoption of a centralized planning systems.
Delivering fresh, up-to-date content to engage your audience is a time-consuming and often costly task, and maintaining consistency across all these channels when faced with these pressures.
True
False
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