Front Desk Quiz
Front Desk Mastery Quiz
Test your knowledge and skills in managing the front desk of a salon with our engaging quiz! This quiz is designed to assess your understanding of essential procedures, customer service, and operational efficiency.
- Covering topics related to client interactions
- Assessing your familiarity with salon protocols
- Preparing you for various real-life scenarios
When a client is scheduling a color service, how long is the processing time?
30 minutes
1 hour
45 minutes
How many slots for the processing time need?
2
4
3
How much extra time does the stylist need with a new client?
None! They are professionals
30 minutes
15 minutes
When the stylist asks for their tip money at the end of the night, What should you be asking them?
Do you want your print out?
Did you do a duty?
Want to smoke a cigarette?
Is it only hourly people that should be doing duties around the salon?
Yes
No
Not sure
How much time does the stylist need when doing a spotlight? If it is ONLY a spotlight.
15 minutes
30 minutes
45 minutes
When a client calls in, and they ask about pricing about a partial highlight, how do you respond?
Check the website
Its on our Instagram/facebook
Look at a menu
Check the details BIBLE
If you are unsure of what an answer, what should you do?
Check the Details BIBLE
Ask your co-worker
Check with Cat or Emily
Do we do wedding parties?
Yes
No
When a client, calls in and complains about their service they recieved, What is your first thing that you do?
Inform them of our policy
Call cat
Reschedule them
What should I do if I need a shift covered?
Ask in the group me, if someone can pick it up
Swap the shift in when I work
Send out a message in when I work and see if someone can switch
Ask cat
When a walk in comes in the door what is the first thing you do?
Walk away
Greet them and ask their name, email address and phone number
Tell them we have no appointments
When the phone rings, and you are on the other line, what to you do?
Let the phone ring! Avon will get to it!
Put the person you are on the phone with on a brief hold to put the other caller on hold as well
Let the phone ring until they stop calling
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