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Cancel

Csr placed a normal order 50' ago. Can we cancel?

Yes

No

Csr wants to cancel an order paid with Paypal (after 30'). What do you suggest?

Reject the parcel

Return the parcel with inbox RL

Csr's COD order has been cancelled because of OOS. What do you do?

Check stock and place new order

Inform on refund time frames

Consumer has placed COD order and wants to cancel (after 30'). What do you do?

Advise to return

Advice them to deny the parcel

If csr has placed a CC order and wants to cancel within 10 minutes, what do you do?

You go ahead and cancel and inform on authorization release time frames

You inform them to deny the delivery since you cannot cancel any more

0

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