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ALM Phase 2 Assesment - CE 1

What are the deadline to complete the Morning Health Checks and upload them on IS Portal?
On or before 7:00 CET
On or before 8:00 CET
On or before 10:00 CET
On or before 7:00 IST
None of the above
What are the different Morning Health Checks that are being performed for various customer on daily basis?
Server Reboot Check
Email Flow Check
Backup Check
Cluster Check
All of the above
Who will be the Point of contact in case there are any issues observed during Morning Health Checks?
Windows L1.5 Team
Windows L2 Incident Team
Windows L2 Production Team
Windows L3 (Tier-3) Team
None of the above
BSM (Business Service Management) Monitoring console is monitored for Which Customer?
Kadaster
Eneco
Ahrend
SUN VDI
USG People
Which Monitoring Tools are monitored 24*7 (Multiple Choice)?
Tivoli Cockpit
BSM (Business Service Management) Monitoring Console
SCOM
Kadaster EPO Monitoring
HPSIM
What are the Kadaster EPO Monitoring Support Hours?
5:00 CET to 7:00 CET
6:00 CET to 7:00 CET
7:00 CET to 9:00 CET
4:00 CET to 9:00 CET
None of the above
Why the Morning Health Checks are being performed?
To make sure the customer environment is fresh and healthy every morning before they start the production hours.
To Ensure all the servers are up and running fine.
Since it asked us to perform these checks
It is the task of morning shift
All of the above
Which dashboards are monitored in BSM Console (Multiple Choice)?
ENC_GOOD
ENC_Exchange
ENCJ_Generic
ENC_MetroLan
None of the above
What priority of ticket is to be raised for SCOM Alerts?
P4
P3
P1
P2
P5
What is the SLA for SCOM Alert observe on Console for Windows?
45 Minutes
30 Minutes
10 Minutes
15 Minutes
5 Minutes
If there is an alert in SCOM Console for both Windows and Network Firewall with same naming convention then for which team the ticket should be raised and a call out should be made?
Network
Windows
Both (Network and Windows)
No call out required
India Tier 3 Team
Morning Health Checks are performed for Which Geography?
Netherland
Germany
France
UK
All of the above
For SUNI VDI Morning Health Checks what is the deadline to complete and upload it on IS Portal?
On or before 9:00 IST
On or before 7:00 CET
On or before 9:00 CET
On or before 8:00 IST
None of the above
Is it Mandatory to connect to NL Management VPN while performing Morning Health Checks for various Customers?
Yes
No
What is the SLA to complete the entire process for the alert received on Tivoli Cockpit console?
5 Minutes
20 Minutes
30 Minutes
15 Minutes
One Hour
In Eneco BSM Monitoring Console which team should be informed via call out in case there are failed transactions observed for entire location?
Eneco Wintel Tier -3 Team
IAM (Application) Team
NIS (Network) Team
All of the Above
What is the Portal which provides detailed technical information on the managed infrastructure (Server Inventory)?
Http://isportal.nl.capgemini.com/default.aspx
Http://neo.capgemini.nl/
Https://troom.capgemini.com/sites/IMOC_NL/default.aspx
Https://www.google.com
None of the above
What are the KPI’s of IMOC Monitoring L1 team?
Morning Health Checks
Monitoring multiple consoles
Call out wherever required
On time delivery of daily, weekly and Monthly reports
All of the Above
What is the Maintenance window for Canon SCOM monitoring Console?
Every Weekend
Monday – Friday
Every Third weekend of the month
24*7 365 days
None of the above
What time frame to be select while generating Daily HEMA Graphs?
Previous day 4:00 CET to Current day 4:00 CET
Previous day 7:00 CET to Current day 7:00 CET
Previous day 12:00 CET Current day 18:00 CET
7:00 CET to 20:00 CET
None of the above
What are the supporting hours of Canon SCOM monitoring (Multiple Choice)?
24*7
24*5
Weekdays 9:30 PM IST to 1:30 PM IST
Weekends 24*2
None of the above
What Time frame to be selected while generating Weekly Hema Graphs?
Last Monday 12:00 CET to current Monday 4:00 CET
Last Monday 12:00 CET to current Monday 12:00 CET
Last Sunday 7:00 CET to Current Day time
None of the above
Where to generate UNIX Graphs which are supposed to be send along with HEMA Weekly Graphs?
SCOM Console on VDI Desktop
IBM Tivoli under TCR Primary
By logging to UNIX Servers
It is provided by other team
None of the above
Can we reboot any server after production hour starts?
Yes
No
Till what level IMOC support is available?
L1
L1.5
L2 Production
L2 Incident
All of the above
Where do we scan Desktop/Laptop if we find any virus in Malware Reporting?
By taking RDP of the infected desktop/laptop
Through Anti-Virus Console
Through Anti-Virus software
Don’t perform any scan on infected machine
Inform it to Tier 3 team for further actions
Why we perform Malware Reporting for LNV customer?
To track virus infected machines
To make sure there are no infected machine in network
To update antivirus (if found older version)
To scan infected machines
All of the above
Do we logout the pool laptop session for Sun VDI Customer?
Yes
No
What are the different ticketing tools used in IMOC for Central Europe (Multiple Choice)?
ITSM
EARS
HPSD
Service now
ROD
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