Quiz on Writer and Customer Interactions
Quiz on Writer and Customer Interactions
Test your knowledge on the interactions between writers and customers in the online assignment industry. This quiz covers various scenarios and guidelines that are essential for understanding order management and payment processing.
- 8 thought-provoking questions
- Check your understanding of website fun
ctionalities and payment statuses - Learn about writer eligibility and customer compensation cases
The writer contacts you and complains that they are not able to see the Text Tab in the order #1155 which is placed under "Business" discipline. Please choose all the possible reasons:
We do not have Text Tab in the orders under this discipline
The order is placed on AssignmentShark.com
This is a technical issue
This is a fixed-price order at Looking for W stage
The order is still on bidding
Select conditions under which a writer with trust level x can take fixed price orders.
O’s discipline indicated in W's profile
W's rating is 9+
No active warning on W's profile
W's rating is 5+
Less than x incomplete Os
Less than 3 canceled with the reason "I'm not satisfied with the writer" during the last month
W has 3+ finished Os
Less than 3 canceled with the reason "I'm not satisfied with the writer" during the last 30 days
What does Writer pending stage mean?
It means that the C reserved the funds for the O, however, due to some technical reasons, the system cannot assign a writer
It means a bidding stage among trusted writers in Fixed-price O
It means that the system selected the best-matching writer for the O and is waiting for this W to accept this O.
It means that Writers Manager is checking W's application at the moment
What does Payment pending status mean?
It means that the C reserved money, however, it is lost in our system. Case on mail is needed
The C left the order page from the payment stage without transferring the money to us. Now they need to return to this order and proceed with the payment
The writer has already requested their payment during the payment period and is waiting for our payment Dpt to approve their request.
How many files a W has to download to be able to apply their bid on an O?
3
2
1
No file needed to be downloaded, a W has to wait for the countdown only
All files
Please mark the cases when the customer can be issued a compensation.
Lateness with the order
Writer completed the work and funds were released, then customer realized they had provided wrong instructions by mistake
Customer paid for 3 parts in advance, writer failed to complete part 3
Writer provided low quality paper
Plagiarism detected in order
Customer released payment accidentally before anything was written, nothing is still uploaded
Customer was allowed to cancel order on final stage but now the order is autofinished
Customer returns back to us claiming he failed class because of the low quality of work
Writer is getting late with part 4 and 5, customer already paid for part 4 and has cancelled the order
Customer paid for the work, but revision was required; writer failed to provide a revision
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