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Contract Compliance 2023

Match the ratios established in our Contract:

ACCM - Supervisor

1:7

PAL

1:24

Trainer

1:4

Escalation Desk

1:75

1:60

Supervisor

1:15

Where are our Ratios established?:

In SOW

In MSA

Select all that apply to Work from home requirements:

Wireless Keypad

HD Camera

Krisp

Gamer chair

Is the Xfinity Ambassador (XPA) a contractual compliance position?

Yes, it is included in our contract.

No, it is not included.

One FTE (Full Time Equivalent) equals how many productive hours per day?:

7.5

4.11

5.8

What is the Off cities % approved by Comcast?:

10%

20%

15%

What is the % of work from home classes approved by Comcast?

50%

30%

15%

What is the new computers RAM requirement?:

8 GB

12 GB

16 GB

24 GB

When is the "Beta Period" NOT applicable according to the contract?:

When we launch a call type that is being supported in another site or GEO.

When we launch a new call type that has been supported in the past in any Site or GEO.

When we launch a new call type in a new site.

What are the differences between the SOW's?

Training length, training hoop, LOB name & gain share

Scope of services, training length, OPS hoop & gain share

Scope of service, training length, OPS Hoop & Rates

What is the meaning of SOW?:

Statement of Work

Service of Work

Scope of Work

What is the meaning of MSA?:

Master Service Agreement

Meaning of Service Agreement

Master S

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