Being Intelligent about Intelligent Experiences

1) What type of customer experiences do we want to become famous for?

2) What 5 words do we want customers to say about us?

3) What are the 3 principles that will direct how we deliver Intelligent Experiences?

4) How many moments are there that we can have an impact on in the customer journey?

What do we need to solve for to improve our customer’s experiences?

Do we need to change the way we work to deliver Intelligent Experiences?