ServiceM8 Quiz
ServiceM8 Knowledge Quiz
Test your knowledge about ServiceM8 with our engaging quiz! Discover how well you understand our policies, procedures, and the various fun
- Learn about break time policies
- Understand job record stages
- Explore ServiceM8 features and templates
- Assess your customer service skills
Select the two or more below statements which are True.
In each full shift you get 1 hour break time
For First sale of the day you get 30 minutes Bonus Break time
For Second sale of the day you get 15 minutes Bonus Break time
Bonus break time must be used within the next 24 hours
Every time you take/finish your break you must inform the team and Message in the WhattsApp Group
All of the above
Its Ok to be late and sleep during the shift
Complaince to Zoom and shift timings are non-negotiable
Each employee earns 1 day leave at the completion of 1 full working month. To avail this leave the employee must give advance notice of 48-24 hours.
For First Review of the Day - You also Get 30 mins Bonus Break (Until 30 Sept 2022)
What are the 4 stages of Each Job record we create in ServiceM8
Quote
New
Old
Work Order
Sold
Unsuccessful
Completed
Lost
All of the Above
What activities can you perform in ServiceM8
Send Emails to Clients
Send SMS to Clients
Send SMS to Cleaners
Create Invoice
Create Quote
Creat Job Notes
All of the Above
Create Booking Schedules
While on the phone with Cust to create Quote, What information you must capture in the job card to create a quote. Choose 2 or more correct Answers
Property Address
Select the Service template and using the information in the template get Answers to the questions in Service Template
Cust Name
Cust Mobile
Email
When should you attempt to schedule the cleaners in ServiceM8
After the Customer has paid the invoice
After the quote has been accepted
After the cleaners has passed the interview
Why do we use ServiceM8- Service Templates? (Choose 3 or more correct answer)
Service Templates Auto calculate the Price
Each Service Template Auto calculate the Total Hours need for cleaning
Service Templates add the required Service/Material information in the quote
Templates help operator to ask the right question for requested service
All of the above
Each Service Template requires answers to series of questions, based on the answers. Service Template will then auto calculate and insert various items in the job notes and quotes section to prepare the quote. What are some of those items?
Required material/service
Total hours included in the quote
Total Costs
Total Discounts applied
Inserts Information about the service and charges for additional hours.
All of the above
Cust has booked and paid for 2 hours general cleaning. But it took cleaner 5 hours because the place was very messy and Cust asked the cleaner to keep working. Post Cleaning should the Cust pay for extra hours? In this case what below statements are True. Select 4 or more options.
Yes, because in each quote, there is a terms and conditions section which outlines that cust will have to pay for any extra time.
This should have never happened, Our cleaners are told not to work any extra time unless they ring us first and we then contact the Customer to get their approval for additional time and send them updated invoice and request/receive payment before we authorize the cleaner to do additional hours.
Chasing customers for payment of additional hours after the service is complete is very hard and this activity often leads to administrative overhead, bad reviews, and no success in getting money for additional overtime cleaning.
Some customers deliberately try to take advantage by only booking for short time and then instead of paying for additional time they will find faults in the cleaner’s work.
Cust may refuse to pay for additional time. Cleaner should have contact us before proceeding with working more than the allocated time
All options are true Statements.
SMS Templates: We regularly use SMS templates, Please select the 5 or more statements which are true
These save us time, all the required information is grabbed from the various parts of job card.
SMS template pulls the information from the job card, if the job card has no address or booking date information then this information will be missing in the SMS template also
For urgent jobs, You can send the availability message to multiple cleaners in a very short time.
If Cust is happy to give 5 star review then You can request reviews by SMS message
You can also Message Invoice to Cust
You can order cleaning supplies by SMS
Whenever you go on break you can use SMS to notify the team
SMS template message pull the information from the Job cards. There job cards including the description must be accurate. If the SMS message is showing wrong information that means the Job card has wrong information
Most of the information is populated by the SMS template but its always a good idea to double check the message content before sending it
When Sending Booking SMS to the Cleaners What information is MUST
Cust Email, Address, Job Details
Cust Name, Address, Phone, Job details, Total Hours
Address, Job details, your contact number
Total hours, Address, Email, Our contact number
Cust Name, Address, Phone, Job Date, Job Time, Job details including extras like oven cleaning, Total hours (if you have added it in the job description section)
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