Experience Michael Quiz!

If you ask a customer 5 or more get to know questions which category are you achieving?
Initial Approach
Ask, Listen Respond
The Close
Be The Expert
What type of questions should we use to narrow down what a customer is looking for?
Cave Questions
Tunnel Questions
Funnel Questions
Narrow Questions
What time scale should we have for the initial approach?
1 Minute
10 seconds
20 seconds
2 minutes
What should we make sure we do when explaining the Features and Benefits of a bag?
Point at the bag
Try on the bag
Put the bag of the side
Leave the bag on the shelf
What type of question should we use when approaching a customer?
Short questions
Closed questions
Open questions
Long questions
What can we do to surprise and delight our customers?
Email them after visit
Write them a thank you note
Gift with purchase
Offer a refreshment whilst they look
How can we acknowledge a customer, even if we are busy serving another customer?
Look away
Make eye contact
Ignore them until you're free
Leave the customer you're serving
Should we focus more on getting to know the customer or more on showing the product?
Getting to know the customer
Showing the Product
Neither
A balance of both
How can we gain clientelling through a VOC?
Show them Kors Connect
Collect their CRM
Give them your name
Offer them a refreshment
When should we show the customer an add on?
When they ask to see one
After showing them the bag
At the till point
At the same time we show them the bag
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