Using the Refill Center for Staff Assisted/Stand Alone

The refill center is found under which tab?

Home

Dispense

Patients

Inventory

Refills that are due today will have a ____ in the Days column

-1

To dispense from the refill center click:

Edit

The shopping cart

If the patient has multiple prescriptions you should only fill the one that is due today

True

False

To fill a refill once you are in the Dispense: Cart you must first click:

Select Rx

Inventory

Products

Click to Clear Selections

When you are filling a refill everything will auto-populate for you except:

Refills

Sig

Days supply

The provider

When filling a refill and your DUR check reveals a problem, what is the first step?

To check the NDC's listed to make sure that the DUR is with a medication you are filling

To get the providers approval

To see if the DUR was already approved

Before you contact the provider for a DUR problem on a refill you should:

See if the DUR was already approved by checking the comments on the prescriptions involved

Call a nurse

Look it up yourself on Google

Should you pull up the original prescription to perform your double check when filling a refill? Why or why not?

If you find a mistake:

Print the label and cross out with marker and write the correct information

Immediately correct any error before proceeding

Submit a help desk ticket

What must you do if you find an error on a refill?

Fill out an incident report, because the previous fill made it to the patient with the error

Correct the error and fill as usual

Anytime a change is made you must perform the double check again starting at step one.

True

False

The barcode and signature portion of the label are

Placed in HIPAA, we do not use these.

Placed in the bag.

Thrown out, we do not use these.

What goes in the shipping bag? (select all that apply)

A med guide for each prescription

The patient signature label

All medication bottles

Patient receipt

What do you do when you fill the last refill for a maintenance medication?

Should you allow refills to fall into the negative? Why or why not?

What is the best practice to take care of refills due on the weekend?

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Using the Refill Center for Staff Assisted/Stand Alone

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