SBRL Quiz

What are two ways to reduce "response effect?" [select two]

Always read the question in its entirety (consistency)

Only use neutral language when speaking to the respondent

Clarify the question so that respondents better understand

Let the respondent know that you will not judge them

True or False: Experienced callers tend to be more knowledgeable of the survey process, but can introduce bias into the survey by getting too focused on total completions over the quality/accuracy of the interview.

True

False

What should you do if someone misunderstands a question the first time you read it?

Slightly reword--they just misunderstood one small part

Code their answer as "refused"

Reread the question, slower

Skip the question immediately

What should you do if you ask the respondent to answer the question with the answer options "favor or oppose," and they say "sure"

Follow up, "so is that favor?"

Follow up, "did you mean favor or oppose?"

Skip the question

What is the very next thing you should do if you ask someone to take the survey and they say "no" after hearing and understanding why you are calling?

Thank them, hang up, code as "Refused"

Reply, "Are you sure? Its for academic research" (or a similar phrase)

Thank them, hang up, code them as "Hung Up"

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