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Customer Service Trivia

How many positive customer experiences does it take to make up for just one negative experience?
5
7
10
12
Which of the following is NOT one of 3 most important things in customer service?
People-first attitude
Having all of the answers
Technical and critical solving
Personal and professional skills
What are the 4 key principles of good customer service?
Personalized, competent, convenient, and proactive
Personalized, competent, encouraging, and culture
Personalized, loyalty, commitment, and happiness
Competitive, resourceful, proactive, and streamlined
Only 1 in 26 customers will tell a business about their negative experience.
True
False
What is the most important customer service skill?
Problem Solving
Patience
Attentiveness
Emotional Intelligence
Clear Communication Skills
All of the above
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