Quiz Salt Fiber #2

Create an informative and engaging image showcasing broadband services, featuring elements like fiber optic cables, a customer service representative, and a friendly home environment.

Test Your Knowledge on Salt Fiber Services

Put your understanding of Salt Fiber services to the test with our engaging quiz! Whether you're a customer or just curious about the offerings, this quiz will challenge your knowledge on contracts, services, and more.

Key Features:

10 Multiple Choice Questions
Learn crucial information about Salt Fiber
Track your progress and understanding

10 Questions2 MinutesCreated by LearningFiber2023

A customer has fiber with us since October 2018. If he wants to cancel his contract with us now, does he have to pay a fee and how much?

No, because the real date of closure (including 60days of warning), will be after 12month

Yes, he has to pay a fee of 132Chf

Yes but, the Customer has to pay a fee of 120Chf

When can a customer cancel a fiber contract without fees?

Never. It is still necessary to pay a fee.

Only after 2 year and 10 months

C. Only after finishing to pay all the devices received at the moment of activation (AppleTV; Salt Box; etc)

What procedure is used when the customer has to move from house to house?

It will be necessary to communicate the cancellation of the actual contract and open a new one on the new address. The total cost for the Customer will be 99.95Chf – 50chf refunded on the first bill

The Customer will have to call Fiber Care to communicate the moving to ask to open a specific case. Everything will be free for the Customer.

Salt’s technician will provide to move physically the Fiber cable into the central unit and into the Cabinet closer to the Customer’s house. (FTTC Technology)

Is it possible (for each Customer ITA-DEU-FRA) to watch Sky Tv, also in their mother tongue ?

Yes. Independently of the language, they have the complete access to Sky TV Channel

Yes. They can buy optional packages like Sky TV choosing the language.

Only ITA and DEU Customers can have Sky TV but, ITA Customers can only get it in German language.

Is it mandatory to open a case if the Customer call to communicate the OTO number?

Isn’t necessary. Is it enough to write it in the VTI portal, into Customer details.

It is necessary to open a specific case with levels 4.1.4.

We can send an email containing the OTO number directly to Salt’s technician

How can I check the Fiber invoices?

We can use SuperOffice switching the drop-down menu from Mobile to Fix and, inserting the Voip number to find them into Customer profile.

We have to do access to VTI page, insert the contractor number and check them into Customer Profile

We can easily find all the invoices into Customer profile in Marilyn

Can the Customer use a different router from the Salt router?

Yes, there aren’t differences. A router is a router.

Yes but the Customer have to use mandatorily a filter for the Fiber, by connecting it to the OTO socket.

No, Customer can use Salt Fiber exclusively with a Salt router.

How can the Customer have the access to Salt router and manage WiFi line?

Customer can manage all from the Smartphone/Tablet, simply connected to WiFi line

Customer have to connect by Ethernet cable his laptop or desktop to the router, digit the address 192.168.1.1 and use “admin” as user and Password.

C. Customer have to connect by WiFI his laptop or desktop to the router, digit the address 192.168.8.1 and use “admin” as user and Password.

Can the Customer use the same MyAccount of Salt Mobile to find online all the info regarding Salt Fiber?

Yes, basically same Company same MyAccount

No, it will be necessary to open a new MyAccount on the Salt Fiber website

There is no MyAccount for Salt Fiber

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