Mia Aesthetics Trivia Round 2

The concierge is expected to troubleshoot as much as possible. On rare occasions, it may be necessary to transfer to another department. when do you contact billing for a pt?
Financing Payments (care credit, Alphaeon, United)
To Send invoice
To make changes to the pt's invoice
To give the pt advice on how to make payment.
REQUIREMENTS FOR REVISION
We provide the patient the Revision Department email (revisions@miaaesthetics.com)
The pt must be at least 3 months post-op
revisions have to go through surgeons' approval.
The pt can let us know if they are unhappy with the results at post-op
How many times can a patient get a revision on their surgery
3 times
2 times
1 revision per surgery
as many as they would like to correct the mistake.
what is a return to work letter
A letter is provided after sx with the pt's surgery information, doctor's information, post-op retractions and the date they will return to work.
It is a letter that will allow them to take time off work and get their sx done.
It is a letter that is provided at any point in the patient's journey to sx with the patient's surgery information, doctor's information, post-op retractions, and the date they will return to work.
We do not provide this document.
If the patient is asking to book a BBl and also would like to know pricing, what do you do?
Contact sales to further assist
Contact CSS to Further assist
Escalet to Labs
Have the pt fill out the online web survey
If a patient calls in and they are asking for the doctors' fax number and does not need any further assistance other than the fax number does this pt need to be verified to provide this information.
yes
no
this is general information and does not require verifying.
The pt calls in and has been experiencing severe headaches and has passed out several times after sx what number do we provide.
305-900-7822
305-847-0107
813-740-5393
If a patient wants to request past Medical Records from us how do we assist?
We give them the email for medicalrecords@miaaesthetics.com
We contact the clinic to assist.
We escalate this matter to post-op
We ask the pt to call the clinic directly.
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