Salesforce Admin part 2
Criteria-based sharing rules can be created for which objects? choose 3.
Contacts
Accounts
Opportunities
Campaign Members
Users
Where can conditional highlighting be used? Choose 2 answers
Tabular reports
Enhanced list views
Matrix reports
Summary reports
The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?
Specify a default lead owner
Specify a default lead creator
Create an escalation rule to route unassigned leads
Create a validation rule to route unassigned leads
What should an administrator consider when setting up case feed?
Chatter feed tracking must be enabled for the case object.
Case feed requires the service cloud user feature license.
The use case feed permission is automatically active for all profiles .
Case feed replaces the standard case detail page by default.
Universal container needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?
Use an external ID field to match records between the systems.
Use the data loader to match records between the systems.
Use the data loader to upsert salesforce records into the financial system
Use the excel connector to export records from both systems into Excel.
Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
Configure field level security on the new object for the facilities team.
Assign the facilities team to a new role in the role hierarchy .
Create a custom profile for users on the facilities team.
Modify the standard profile currently shared by both teams .
Which statement is true regarding the Answer community? Choose 2 answers
Answers can be displayed externally on a customer or partner portal.
Data categories control access to articles and questions
Unanswered questions are automatically escalated to new cases
Community experts must be internal salesforce users.
Where can multilingual solution search feature be enabled? Choose 2 answers
Solution tab search
Salesforce content
Self-service portal
Public knowledge base
A system administrator at universal containers needs to mass update the lead source on a number opportunity record. How can this be accomplished? Choose 2 answers
Export opportunities and update using the import wizard
Use the similar opportunities to update the opportunities
Export opportunities and update using the data loader
Create a list view for opportunities and update using inline editing.
What does a custom report type determine? Choose 2 answers
The report format of the resulting report.
The field that can be used as columns when building a report.
The custom summary formulas displayed in a resulting report.
The objects that are available when building a report.
How can a system administrator grant users access to dashboards? Choose 2 answers
Designate running users
Create and share data categories
Share folders with public groups
Share folders with roles
Sales management at universal container needs to display the information listed below in each account record. Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Roll-up summary fields.
Calculated columns in the related list .
Cross object formula fields.
Workflow rules with field updates.
What can be done with a workflow field update action? Choose 2 answers
Change the record type of a record.
Update the value of a formula field.
Update the value of a field on a child object .
Apply a specific value to a field.
Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system administrator meet this requirement? Choose 2 answers
A. Add the account related list to the survey page layout.
B. Create a lookup relationship field on the account object
C. Create a lookup relationship field on the survey object
D. Add the survey related list to the account page layout
The cloud scheduler has which capability? Choose 2 answers
A. The cloud scheduler allows user to view available meeting times on lead and contact calendars
B. Salesforce can automatically propose multiple meeting times based on salesforce user calendars
C. The cloud scheduler can be enabled at the user profile level
D. A custom logo can be added to the meeting request email sent to a contact or lead
What can an administrator configure for users on the search result page? Choose 3 answers
A. Columns displayed for each object
B. Filter by which users can narrow down results
C. Number of records displayed for each object
D. Fields being searched on for each object
What should a system administrator consider when setting up mobile Lite? Choose 2 answers
A. It must be enabled for the entire organization
B. It allows access to most custom objects in the organization
C. Only recently viewed records are synchronized
D. It allows access to all standard objects in the organization.
What type of field allows users to input text, images and links?
A. Text area
B. Input area
C. Text area(rich)
D. Text and image area
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns. How should a system administrator grant the correct access to the user?
A. Create a campaign sharing rule to grant access to the user
B. Grant the user delegated administration rights to campaigns
C. Assign the user to the standard marketing user profile
D. Select the marketing user checkbox on the user record
When converting a lead, how can an administrator capture custom lead data on the converted contact?
A. Map custom lead field to the standard lead field
B. Use the data loader to move the custom lead data.
C. Map custom lead field to custom contact fields
D. Use the lead conversion wizard to select the fields
Universal container has two sales groups, each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Page layouts
B. Multi-select picklists
C. Record types
D. Roles
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A. Read-only
B. Default off
C. Tab hidden
D. Default on
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers
A. Date fields
B. Summarized totals
C. Group by field names
D. Summary formulas
E. Grand totals
A user at Universal container reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
A. The user is attempting to login with the wrong password
B. The user is attempting to login outside of the profile IP login range
C. The user is attempting to login outside of the profile login hours
D. The user is attempting to login with the wrong username
What does the controlling field determine when field dependencies are being created?
A. The dependent fields that appear on a layout
B. The default value populated in the dependent field
C. The values that appear in the dependent field
D. The field-level-security for the dependent field
Which feature license can be assigned to a user record in salesforce? Choose 2 answers
A. Opportunity user
B. Console user
C. Service cloud user
D. Knowledge user
What is the capability of service cloud (Customer) portal? Choose 2 answers
A. Customers can log, view, edit and close their own cases.
B. The portal can be customized with corporate branding
C. Customers can view and edit contacts related to their own accounts
D. The portal and its users can be created without additional licensing
How can a sales user relate an opportunity to a campaign? Choose 2 answers
A. Select the campaign record type when creating the opportunity
B. Use the campaign influence related list on the opportunity
C. Use the campaign hierarchy related list on the opportunity
D. Select the primary campaign source for the opportunity
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
A. Lookup filter
B. Formula
C. Hierarchical relationship –é uma lookup só para os utilizadores.
D. Lookup relationship
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