Dynamic Training Techniques

A Departmental Trainer ensures that ___________ & ___________ colleagues serve guests by conducting training sessions.

Skilled & Polite

Knowledgeable & Skilled

Knowledgeable & Talkative

Skilled & Experienced

The role of DT can benefit Trainee, Team, Guest and ______________.

Corporate

Operations

Business/Hotel

Management

A Departmental Trainer ensures _____________ in service.

Cooperation

Consistency

Perfection

Standards

Barriers to learning include

Insufficient Resources

Language

Lack of interest in learning

All the above

One of the objectives of DTT is to "Deal with challenging learners"

True

False

An important tip to ensure effective session is to Plan, Prepare and ____________.

Practice

Present

Participate

Questions should focus attention on Trainee.

True

False

It is very important to provide clear and _________ instructions

Brief

Meaningful

Complete

Specific

What are the 2 main parts in Conclusion?

Evaluate & Comment

Evaluate & Farewell

Discussion & Feedback

Feedback & Farewell

When we receive incorrect answers, we should

Ignore and tell the correct answer

Shout at the colleague

Rephrase the question

Give Clues

Kinesthetic Learners should physically __________ things.

Play with

Touch

See

03 Stages of Training Session are Introduction, Body and ___________.

Compulsion

Conclusion

Concentration

Comprehension

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