Dynamic Training Techniques

A Departmental Trainer ensures that ___________ & ___________ colleagues serve guests by conducting training sessions.
Skilled & Polite
Knowledgeable & Skilled
Knowledgeable & Talkative
Skilled & Experienced
The role of DT can benefit Trainee, Team, Guest and ______________.
Corporate
Operations
Business/Hotel
Management
A Departmental Trainer ensures _____________ in service.
Cooperation
Consistency
Perfection
Standards
Barriers to learning include
Insufficient Resources
Language
Lack of interest in learning
All the above
One of the objectives of DTT is to "Deal with challenging learners"
True
False
An important tip to ensure effective session is to Plan, Prepare and ____________.
Practice
Present
Participate
Questions should focus attention on Trainee.
True
False
It is very important to provide clear and _________ instructions
Brief
Meaningful
Complete
Specific
What are the 2 main parts in Conclusion?
Evaluate & Comment
Evaluate & Farewell
Discussion & Feedback
Feedback & Farewell
When we receive incorrect answers, we should
Ignore and tell the correct answer
Shout at the colleague
Rephrase the question
Give Clues
Kinesthetic Learners should physically __________ things.
Play with
Do
Touch
See
03 Stages of Training Session are Introduction, Body and ___________.
Compulsion
Conclusion
Concentration
Comprehension
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