PROTOCALL TRAINING QUIZ
Protocall Training Quiz
Test your knowledge on the intricacies of energy markets with our Protocall Training Quiz! This quiz is designed for customers and professionals alike, helping you understand market trends and pricing in the energy sector.
- Explore key concepts of energy pricing.
- Enhance your understanding of market dynamics.
- Validate your knowledge before making decisions in the energy market.
A Massachusetts customer wants to go with a 12 month program because it has the best rate amongst all the terms. What market story will you use for this customer to convince him to go with a 5 year term?
RPS
CAPACITY
NATURAL GAS
INFLATION
A New York customer is not happy about their rate going up at renewal and is thinking about going back to the utility. What market story would you use to explain why a fully bundled fixed rate would be necessary?
RPS
THE WHY
PRICE VS COST
BLINDED BY COVID
A BGE customer’s renewal rate is 2 cents higher than the current price and the customer is not happy. What market story would you use to help you justify the higher rate?
CAPACITY
RPS
CHANGE IN LAW
INFLATION
A Pennsylvania customer wants to keep the rate that they have had the last 2 years; and doesn’t know why Constellation is increasing the price? What market story helps to illustrate why prices are higher than 2 years ago?
NATURAL GAS
CAPACITY
RPS
FUTURE START
An Ameren customer believes they have paid more than the ptc for a large portion of the last two years, and doesn’t understand why the renewal rate is even higher than their current rate. What market story would you use to help explain the higher rate, and the current state of the power market for this customer?
NATURAL GAS SHORTAGE
AAA
NATURAL GAS
ECONOMY
Your customer states that they got an offer for a fixed rate plan from another supplier; and the rate is a penny lower. How would you explain that Constellation’s offer is better although the rate is higher?
PRICE VS COST
ABC
I WANT TO SHOP
RPS
Your customer would like to shop your rate to see if they can find a better one. How would you explain that that may not be the best use of the customer’s time?
MARKET WATCH
CAPACITY
PRICE VS COST
COAL PLANT CLOSURES
The customer says, “ I don’t even know why I need a third party besides Dayton”. How do you best handle the customer’s concern?
ABC
AAA
THE WHY
MARKET WATCH
The customer said signing up did not save them any money? How would you respond to this customer?
PTC
AAA
ABC
RPS
Natural gas is typically 3X to 6X times higher in the winter
TRUE
FALSE
Natural gas producers loss 300 billion over the last decade when they were overproducing natural gas.
True
False
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