The goal-setting theory states that ________.

Self-generated feedback is largely ineffective as a motivator

In order to maximize performance, goals must not be made public

Motivation is maximized by setting moderately challenging goals

Employee participation in goal-setting is not always necessary for ensuring performance

Which of the following actions accurately reflects the reinforcement theory of motivation?

A company initiating a process of job redesign to engage its employees better.

A company's policy of giving its sales staff cash coupons for exceeding their daily targets.

A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M.

A company setting specific and difficult goals and ensuring that employees accept them.

Sarah is using the JCM to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which of the following steps will enable Sarah to improve this aspect of their jobs?

Allowing the writers to directly conduct business with their clients

Making employees responsible for executing a piece of work from start to finish

Adding editing and proof-reading duties to their existing work

Allowing writers to choose their topics and assignments

An effective control system ensures that activities are completed in ways that _______________.

Motivate employees

Maximize profits

Lead to attainment of the organization's goals

Minimize conflict

Mary's job is to compare each department's monthly budget to its actual expenditures. Mary is performing part of the _____ function.

Planning

Organizing

Controlling

Leading

The first step in the control process is _________________.

Setting standards

Measuring performance

Comparing performance against expectations

Taking managerial action

Direct supervision is the best-known form of _____________.

Feedforward control

Concurrent control

Feedback control

Management control

What kind of control is used on the floor of the plant?

feedforward control

Concurrent control

Feedback control

Management control

________ is the final step in the management process, which provides a critical link back to ________.

Leading; organizing

Planning; controlling

Controlling; planning

Organizing; planning

Which of the following management responsibilities determines if organizational goals are being achieved?

Designing the organization's structure

Measuring firm performance

Motivating employees

Formulating business strategy

Mark wants to use a tool which is easy to visualize and effective for showing relationships. Which of the following tools is best suited for this?

Oral reports

Personal observations

Statistical reports

Written reports

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

Immediate corrective action

Bureaucratic control

Concurrent control

Basic corrective action

Managers could choose to do nothing when ________.

Performance standards are acceptable, though the employees have not attained it

The variance observed from the expected performance is caused due to unrealistic standards

An employee fails to attain the standard because of internal problems

The difference between actual performance and standard performance is low and acceptable

Which of the following is considered the easiest way to increase organizational productivity?

Increasing the price of outputs

Decreasing the value of the products

Increasing the amount of inputs

Hiring more employees

The ________ ratios measure an organization's ability to meet its current debt obligations.

Liquidity

Activity

Profitability

Leverage

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Balanced scorecard

Market value

Economic value

Financial control

Which of the following is a key activity that the proposed control system should perform?

Strategic planning

Organizational structuring

Organizational planning

Performance measurement

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