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The goal-setting theory states that ________.
Self-generated feedback is largely ineffective as a motivator
In order to maximize performance, goals must not be made public
Motivation is maximized by setting moderately challenging goals
Employee participation in goal-setting is not always necessary for ensuring performance
Which of the following actions accurately reflects the reinforcement theory of motivation?
A company initiating a process of job redesign to engage its employees better.
A company's policy of giving its sales staff cash coupons for exceeding their daily targets.
A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M.
A company setting specific and difficult goals and ensuring that employees accept them.
Sarah is using the JCM to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which of the following steps will enable Sarah to improve this aspect of their jobs?
Allowing the writers to directly conduct business with their clients
Making employees responsible for executing a piece of work from start to finish
Adding editing and proof-reading duties to their existing work
Allowing writers to choose their topics and assignments
An effective control system ensures that activities are completed in ways that _______________.
Motivate employees
Maximize profits
Lead to attainment of the organization's goals
Minimize conflict
Mary's job is to compare each department's monthly budget to its actual expenditures. Mary is performing part of the _____ function.
Planning
Organizing
Controlling
Leading
The first step in the control process is _________________.
Setting standards
Measuring performance
Comparing performance against expectations
Taking managerial action
Direct supervision is the best-known form of _____________.
Feedforward control
Concurrent control
Feedback control
Management control
What kind of control is used on the floor of the plant?
feedforward control
Concurrent control
Feedback control
Management control
_______ is one of the most important goals of an entrepreneur.
Stability
Profit
Control
Growth
________ is the final step in the management process, which provides a critical link back to ________.
Leading; organizing
Planning; controlling
Controlling; planning
Organizing; planning
Which of the following management responsibilities determines if organizational goals are being achieved?
Designing the organization's structure
Measuring firm performance
Motivating employees
Formulating business strategy
Mark wants to use a tool which is easy to visualize and effective for showing relationships. Which of the following tools is best suited for this?
Oral reports
Personal observations
Statistical reports
Written reports
If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.
Immediate corrective action
Bureaucratic control
Concurrent control
Basic corrective action
Managers could choose to do nothing when ________.
Performance standards are acceptable, though the employees have not attained it
The variance observed from the expected performance is caused due to unrealistic standards
An employee fails to attain the standard because of internal problems
The difference between actual performance and standard performance is low and acceptable
Which of the following is considered the easiest way to increase organizational productivity?
Increasing the price of outputs
Decreasing the value of the products
Increasing the amount of inputs
Hiring more employees
Management by walking around is an example of ________ control.
Reactive
Feedforward
Feedback
Oncurrent
The ________ ratios measure an organization's ability to meet its current debt obligations.
Liquidity
Activity
Profitability
Leverage
The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.
Balanced scorecard
Market value
Economic value
Financial control
Which of the following is a key activity that the proposed control system should perform?
Strategic planning
Organizational structuring
Organizational planning
Performance measurement
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