Enquiry Quiz
Enquiry Quiz Challenge
Test your knowledge with our comprehensive Enquiry Quiz designed for freight and logistics professionals! This quiz will help you assess your understanding of key terminology and procedures.
- 10 multiple choice questions
- Score points for each correct answer
- Enhance your expertise in freight management
When should you check for PCC/DCC
When the customer mentions they have a big account
When there is letters in front of the consignment number
Every time
What should always be put into the freight description field in Computrack
PCC/DCC Full freight description
Automatic Updates
Customers phone number
Customers comments
What does HAD mean?
Held awaiting description
Held awaiting delivery
Held awaiting deposition
What does CAD mean?
Check against delivery
Check additional documents
Check address
When should you call your customer
Daily
When you have an update
Daily or when agreed upon
If the freight has no POD but hasn't scanned in a while whats the FIRST thing you should do within the enquiry?
Check if the freight is still in depot
Call the receiver to see if its been received without scanning.
Run freight checks to locate
Whose details go into the contact details section of computrack?
Sender
Reciever
Caller
Which cases can you allocate to yourself?
If the caller is from BNE or PER
If the sender is from BNE/PER
If the caller is from BNE or PER and its not pcc or dcc
If the sender is from BNE or PER and it's not pcc/dcc
If freight is onb for delivery what an we advise the customer?
Freight should be delivered this morning
Freight should be delivered by this afternoon
Freight will be delivered between 9 and 5
Whats the FIRST thing we do if the customer misses a delivery?
Go to SWMY
Apologise
Get the driver to return
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