Enquiry Quiz

A detailed illustration of a logistics operation with freight packages, a computer displaying tracking information, and a person on the phone coordinating delivery.

Enquiry Quiz Challenge

Test your knowledge with our comprehensive Enquiry Quiz designed for freight and logistics professionals! This quiz will help you assess your understanding of key terminology and procedures.

10 multiple choice questions
Score points for each correct answer
Enhance your expertise in freight management

10 Questions2 MinutesCreated by TrackingWizard215

When should you check for PCC/DCC

When the customer mentions they have a big account

When there is letters in front of the consignment number

Every time

What should always be put into the freight description field in Computrack

PCC/DCC Full freight description

Automatic Updates

Customers phone number

Customers comments

What does HAD mean?

Held awaiting description

Held awaiting delivery

Held awaiting deposition

When should you call your customer

Daily

When you have an update

Daily or when agreed upon

If the freight has no POD but hasn't scanned in a while whats the FIRST thing you should do within the enquiry?

Check if the freight is still in depot

Call the receiver to see if its been received without scanning.

Run freight checks to locate

Whose details go into the contact details section of computrack?

Sender

Reciever

Caller

Which cases can you allocate to yourself?

If the caller is from BNE or PER

If the sender is from BNE/PER

If the caller is from BNE or PER and its not pcc or dcc

If the sender is from BNE or PER and it's not pcc/dcc

If freight is onb for delivery what an we advise the customer?

Freight should be delivered this morning

Freight should be delivered by this afternoon

Freight will be delivered between 9 and 5

Whats the FIRST thing we do if the customer misses a delivery?

Go to SWMY

Apologise

Get the driver to return

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