D&D Mechanical Phone Support
D&D Mechanical Phone Support Quiz
Test your knowledge and readiness for D&D Mechanical Phone Support! This quiz is designed to ensure you are familiar with important procedures and protocols.
Key Topics:
- Queue Log-In Times
- On-Call Technicians
- Correct Greetings
- Scheduling Procedures
- Warranty Inquiries
- Support Queues
What time will we need to login to the queue (PST)?
1PM
12PM
8AM
2PM
Who is on call 6/1/16 for Houston?
HUGO
ARMANDO
MANUEL
JOE HOWARD
What is the correct greeting?
Thank you for calling D&D Mechanical a Chas Roberts Company
Thank you for calling Chas Roberts
Thank you for calling D&D Mechanical
Hello
What's the proper way to schedule a no cool in Houston
Problem Code: No Cool, PMT COD, Type: Warranty
Problem Code: D%D, PMT Warranty, Type: Warranty
Problem Code: No Cool, PMT Warranty, Type: ESD
Problem Code: No Cool, PMT Warranty, Type: Warranty
What should we do if a customer asks about their warranty
Advise the customer of the $85 trip charge
Schedule the on call technician and advise that they will review their warranty status
Advise that they have 10yr parts coverage only
Advise that they have 10yr parts and labor extended warranty
What queue are we logging into to support Houston?
7000
7007
7009
7010
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