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Project Tango - How much do you know?

What is the aim of Project Tango?
To reduce average call length
To ensure a positive customer journey
To support CSR's
All of the above
What is changing? (select 2)
Our opening hours
System changes
Contact numbers
The questions we ask
What system changes are being made?
We're introducing a whisper
The IVR is changing
There are some changes to MARS
All of these things are changing!
Why are we changing the IVR? (Select 2)
Because customer's want to hear more talking and less hold music
To help CSR's tailor their calls to the customer
For our customer's safety
Because we've had the old one for a while
What changes are happening to the system?
We're rearranging/renaming some of the fields
We're getting a new one
We're getting rid of the turbo button
Nothing
Will there be any training happening within Project Tango?
Yes
No
Maybe
What can I expect?
Some great, positive changes
Some positive, great changes
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