Moment of Truth- Greetings
Moment of Truth: Customer Interaction Quiz
Test your knowledge on the essential aspects of customer service interactions with our "Moment of Truth" quiz! This quiz is designed to help you refine your greeting techniques and customer engagement skills to create positive experiences.
- 7 multiple choice questions
- Learn the best practices in customer service
- Improve your interpersonal communication skills
When a customer is in view, smile and greet within ____ seconds / ____ feet after walking through the door (be genuine).
1 second / 1 foot
3 seconds / 3 feet
60 seconds / 60 feet
5 seconds / 5 feet
Always make _____ contact and be attentive when assisting a customer.
Hand
Shoulders, knees, and toes
Telekenetic
Eye
When the customer approaches your desk/station ask "How may I help you?" Make sure to call the customer by ______ at least once during your interaction.
Telephone
Sir / Ma'am
Name
"Boss" or "Chief"
Offer alternatives. Always tell a customer what you ____ do.
Can
Won't
Are scared to
Dream to
Listen to needs and ask __________ - ___________ questions to better assist the customer.
Relationship-advice
Open-ended
Simple-understandable
Long-winded
After completing the transaction(s), always ask, "How else may I ____ you today?"
Contact
Enlighten
Make you smile
Help
If no other help is required, ________ the customer for their business, use their name, provide a business card, and walk them to the door, when appropriate.
High five
Scare
Thank
Ask
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