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Section 1: User Research

Why do we do user research?
To determine how developers work with interfaces
To see how real users work with an interface
To discern how technical writers can respond to an interface
To build marketing campaigns for an interface
What two documents did we discuss as basic user research documents?
Usability report and UX analysis
Workplace analysis and feasibility study
Recommendation report and technical description
User persona and journey map
One of our documents focused on a person and their profile. What are some bits of information that should go on that document?
Name, address, phone number
Demographics, technology experience, interface goals
Experience with UX, survey responses, and writing background
Intuitive assumptions from observations
Our other document focused on a person's use of an interface. Which of these is usually included in this document?
A full profile and background of the user
The reactions that a user has to the interface
The instructions provided by the interface itself
All of the above
For the design of these documents, what do we mean by the CRAP principles?
Contrast, Repetition, Alignment and Proximity
Context, Readability, Accessibility, Proximity
Contrast, Review, Applicability, Position
Context, Relevance, Alignment, Plain Style
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