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Section 1: User Research

Why do we do user research?

To determine how developers work with interfaces

To see how real users work with an interface

To discern how technical writers can respond to an interface

To build marketing campaigns for an interface

What two documents did we discuss as basic user research documents?

Usability report and UX analysis

Workplace analysis and feasibility study

Recommendation report and technical description

User persona and journey map

One of our documents focused on a person and their profile. What are some bits of information that should go on that document?

Name, address, phone number

Demographics, technology experience, interface goals

Experience with UX, survey responses, and writing background

Intuitive assumptions from observations

Our other document focused on a person's use of an interface. Which of these is usually included in this document?

A full profile and background of the user

The reactions that a user has to the interface

The instructions provided by the interface itself

All of the above

For the design of these documents, what do we mean by the CRAP principles?

Contrast, Repetition, Alignment and Proximity

Context, Readability, Accessibility, Proximity

Contrast, Review, Applicability, Position

Context, Relevance, Alignment, Plain Style

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