CO-CERT: i2i Workplace Boosting Communication and Interpersonal Effectiveness Certification Test
This is the Certification Test for the i2i Workplace Series.
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
This is the Certification Test for the i2i Workplace Series.
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
Albert Mehrabian’s study discusses the frequency of communication.
True
False
Emails should be short and to the point.
True
False
Mehrabian’s study found that visual, vocal, and verbal clues account for 55%, 38%, and 7% of the believability of the message, respectively.
True
False
The SAVE acronym stands for Summarize, Ask Questions, Validate, Evaluate.
True
False
In any conversation it is important that you ask questions to confirm understanding.
True
False
Employees should wait until a problem comes up before alerting their supervisor or manager.
True
False
It is appropriate to include as many topics as you wish when communicating via email.
True
False
Questions should be asked to clarify points in the conversation.
True
False
Trust and credibility will be improved if you follow through on assignments and tasks.
True
False
There are differences in the way we communicate based on culture, gender, generation, and other characteristics.
True
False
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