Dispatch Code

How many SP's we contact before we can choose the best ETA ?
2
3
5
10
What does NDA stand for?
If they don't answer at the first time, do we have to call again the first 5 SP's?
Yes
No
The desire ETA for an Accident is 45 mins
True
False
A Long-Distance Tow is at least ...
20 Miles
30 Miles
50 Miles
If the disablement location is on a restricted turnpike/highway, we cannot dispatch an SP
True
False
If the original ETA is 45 minutes, and SP states it will be another 30 minutes, which is more than half the original time. Do we need to re-dispatch the SO?
True
False
Can we offer a tow service if we are having trouble locating an SP for a fluid delivery/tire change?
True
False
The First 5 Rule is for
SP's
Phone Rings
To leave a Voice Mail (ghost call/disconnection)
What does RNA stand for?
Which SP you will choose? *FOR AN ACCIDENT*
SP 1 (2 hours ETA)
SP 2 (90 mins ETA OOP $85)
SP 3 (RNA)
SP 4 ($50 FOR OOA) /90 MINS ETA)
Name:
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