Defect Detective

Select the type of defect for each example.

	Procedural	Compliance	This is not a defect.
Annie is sending an OOB. Prior to sending, she asks " Does Discover have your permission to send you a one-time identification code?" before sending the the code to the AH.
Jake put in the XID code provided by the AH, which failed, so Jake transferred the call to BFU.
Jess asks to send an OOB to the AH's landline, but the AH does not know how to use call waiting and states they will not be able to receive the code while on the phone with her.. Jess transfers the call to BFU for verification assistance.
After being first level verified, the AH asks for the account number that we have on file for his Wells Fargo Checking Account. Jamie states, "While I can't provide you the entire account number, I can tell you we have the account ending in 3153."
Lucas is helping an AH with logging in. The customer has been first-level verified and asks is Lucas can confirm his user ID is "DiscoverHunk234". Lucas confirms that is the user ID we have on file for him.

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