September DMM Control Plan
District Managers Control Plan Quiz
Test your knowledge of the District Managers Control Plan with our engaging quiz! This quiz covers key policies and procedures that are essential for effective management and store safety.
- 10 multiple choice questions
- Assess your understanding of district management
- Improve your knowledge of safety protocols
District Managers taking more than one full week of vacation will make arrangements with the ________ to assure proper store coverage.
Director of Operations
Covering DM
Store Managers
Operations Assistant
District Managers will be required to work _____ and _____ per month visiting all stores _____ per month between the two days. Each store is visited on a _____ and _____ once per quarter.
One Saturday; one Sunday; once; Saturday; Sunday
One weekend; one weekday; once; weekend; weekday
One Saturday; one Sunday; twice; Saturday; Sunday
One Saturday; one Sunday; once; good day; not as good day
The Semi-Annual Store Safety Evaluation should be completed (by 9/30/2020) and questions should be answered appropriately once problems are identified on the first walk.
False
True
After notification of a robbery, proceed immediately to the store to assess the situation and contact the Director of Operations. Following, the safety and well-being of our _____ comes first.
Employees and customers
Office and safe
Pineberries
Store Manager and employees
______ will be offered along with any other reasonable assistance.
Counseling
Financial compensation
Guidance
Video evidence
All physical signs of the robbery should be _____ as soon as possible.
Eliminated
Documented
Posted to social media
Handed over
Following a robbery, the store must not accept any electronic payments until:
Terminals have been replaced or it has been reliably proven that the intruder(s) did not tamper with the payment terminals
The police arrive
The safe is counted
Terminals have been restarted
When coaching, a leader should utilize _____, avoiding judgment.
Open questions
Closed questions
Humor
Pride in our stores
Empathy is the ability to understand how others _____. Demonstrating an ______ of another person’s viewpoint and considering their feelings helps to build relationships.
Feel and think; understanding
Think; unknown aspect
Feel; appreciation
Determining when it is appropriate to share _____ and when it is necessary to _____ is an important aspect of using interpersonal skills effectively.
Feelings; stick to the facts
Coaching stories; review KPIs
Pineberries; not share pineberries
Understanding; coach a new understanding
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