Customer Service Skills

ACO Name

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Call-taker Attitude

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Volume, Tone, and Rate

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Display Compassion and Provide Reassurance

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Don’t Create Uncontrollable Expectations

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Avoid Gaps

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Explain Actions

In the role of an ACO, describe what the desired behaviour would be for each of the following. Add at least one example for each.

Repetitive Persistence

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