CSR DISP QUIZ

Create a visual representation of a customer service team engaged in a dispatch process, with a focus on teamwork and efficiency, incorporating elements like phones, laptops, and workflow charts.

CSR Dispatch Knowledge Quiz

Test your knowledge and understanding of CSR dispatch procedures with this informative quiz! Designed for professionals in the field, this quiz will evaluate your grasp on vital topics that affect your daily operations.

Whether you're a seasoned CSR or new to the role, you will cover:

Inbound call types
Service area verification
Customer detail retrieval
Company policies

10 Questions2 MinutesCreated by HelpingHand247

If there is a loose end you cannot resolve by the end of your shift, which paragraph does it go under in SCE?

Where do you find footnotes?

Where do you find estimate notes?

If you are unsure if we service a certain area, what resources can you use to verify?

If an inbound call comes in and the marketing campaign does not prefill, which type do you mark it as?

Organic

Home Advisor

OrbitLocal

AngiLeads

What are the type of inbound calls we receive?

Explain - in your own words - how to find customer detail?

What is the policy for requests off?

What information can a technician see on the mobile side?

How much is the dispatch fee and when can it be waived?

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