TPG Service Pledge Trivia

What is the 5th pledge on your service pledge card?

Always "owning" a guest request and personally ensuring it is completed.

Escorting guests rather than pointing out directions to another area of the property?

Taking pride in my appearance to ensure I always look sharp and in proper uniform

Being a team player and looking for opportunities to assist my coworkers

Scenario: Steven and Michaela take their annual trip to the airport, to drop of distressed passenger coupons and candy to the airlines. What service pledge is Steven and Michaela practicing?

Addressing the guest by name whenever possible

Replacing, "you're welcome" with "my pleasure".

Focusing on the things " I can do ", vs what "I can't do" .

Proudly representing my hotel as an ambassador in the community.

Recite as many service pledges as you can in order.

Good Luck!

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