Conflict Management

A peaceful office environment with two colleagues shaking hands after resolving a conflict, bright and modern, with motivational quotes on the walls.

Mastering Conflict Management

This quiz is designed to test your understanding of conflict management and help you discover how to effectively navigate disagreements in various settings. Whether you're a teacher, student, or professional, improving your conflict resolution skills can lead to better relationships and workplace harmony.

Multiple-choice and open-ended questions
Learn key concepts and practical approaches
Enhance your ability to listen and respond in challenging situations

11 Questions3 MinutesCreated by ResolvingIssues247

What is Conflict? Check All that Apply:

Reaching a mutual agreement.

A process that involves people disagreeing.

A struggle or opposition.

A clash of beliefs.

You should avoid conflict at all costs.

True

False

How is conflict considered an opportunity?

According to the presentation, what are 2 common responses to Conflict? Check All that Apply:

Compassion

Avoiding

Agression

Shyness

In your own words, why is it important to remain calm when dealing with confict?

Using "You" Statements can be seen as a threat.

True

False

What are the five steps to "Active Listening" ?

Do you consider yourself a good conflict manager? Why or why not?

When dealing with conflict, others should have the same opinion as you.

TRUE

FALSE

Tell me about a time when you had to deal with conflict in the workplace.

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Conflict Management

Mastering Conflict Management

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