According to the presentation, what are 2 common responses to Conflict? Check All that Apply:
Compassion
Avoiding
Agression
Shyness
In your own words, why is it important to remain calm when dealing with confict?
Using "You" Statements can be seen as a threat.
True
False
What are the five steps to "Active Listening" ?
Do you consider yourself a good conflict manager? Why or why not?
When dealing with conflict, others should have the same opinion as you.
TRUE
FALSE
Tell me about a time when you had to deal with conflict in the workplace.
First Last Name
0
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