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Project Management Chapter 7 Review

Quality planning includes identifying which quality standards are relevant to the project and how to satisfy them:
T
F
Quality assurance involves a one time evaluation of project performance to ensure that the project will satisfy the relevant quality standards:
T
F
Quality control involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality:
T
F
Modern quality management does not require customer satisfaction but prefers prevention to inspection:
T
F
Genichi Taguchi key concept is that quality should be designed into the product and not inspected
T
F
Design of experiments is a quality technique that helps identify which variables have the most influence on the overall outcome of a process:
T
F
Benchmarking is a technique that can be used to generate ideas for quality improvements by comparing specific project practices to those of other projects within or outside the performing organization:
T
F
Quality audits are structured reviews that are normally conducted whenever a problem is encountered in a project:
T
F
Pareto diagrams are histograms that help identify and prioritize problem areas in a project:
T
F
In a software development life cycle project, testing would normally come at the end of the project:
T
F
Quality management deals with the following except:
Conformance to requirements and specifications
Satisfying the needs of the customer
Making the product more desirable and luxurious
A and c
Quality assurance:
Refers to the prevention of product defects
Is an auditing function that provides feedback to the project team and client about the quality of the output being produced
Is the technical process that includes the construction of control charts, which specify the acceptability limits for conforming output
A and b
Following the methods used in Japan for quality control, Japan has improved quality dramatically in the last thirty years. Which of the following is not one of the reasons for this improvement?
The use of quality circles
Allowing the means for worker input and suggestions
Use of quality control charts
Focusing quality control effort on system output
Fishbone diagrams are used to:
Help find the root cause of quality problems
Improve the quality circle
Enhance the project manager’s quality management skills
All of the above
One of the fundamental belief of quality management is that quality:
Exceeds client expectations
Does not cost
Is planned in, not inspected in
All of the above
The diagram which ranks defects in the order of frequency of occurrence, using a histogram to depict 100 percent of the defects is called a:
Pareto diagram
Bar charts
Network diagram
Critical path
The main outputs of the quality control process are:
Pareto diagram, acceptance decisions, and process adjustments
Bar charts, network diagrams, and rework
Acceptance decisions, rework, and process adjustments
Acceptance decisions, performance indicators, and rework
Which of the following is not a true statement about control charts?
Control charts can be used to establish as well as maintain process control
Control charts are used to determine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification
All data points outside the control chart limits are variations explained by assignable causes
B and c
Cost of quality is:
The expense of nonconformance to requirements and specifications
The direct responsibility of the project team members
The expense of conformance to requirements and specifications
A and c
Maturity models are used to:
Improve quality in software development projects
Help organizations improve their processes and systems
Help organizations improve their processes and systems
All of the above
Project ____________________ management is implemented by means such as quality planning, control, assurance and improvement within the quality system.
In the quality management discipline, benefits ____________________ costs.
The project management team should have a working knowledge of ____________________ quality control.
Quality ____________________ is evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant standards.
Capability ____________________ model is a five-level model laying out a generic path to process improvement for software development in organizations.
Cost of _________________________ is taking responsibility for failures or not meeting quality expectations.
Cost of ____________________ is the cost of conformance plus the cost of nonconformance.
____________________ analysis is used in identifying the vital few contributors that account for most quality problems in a system.
User acceptance testing is a(n) ____________________ test performed by end users prior to accepting the delivered system.
____________________ cost is the cost of planning and executing a project so that it is error-free or within an acceptable error range.
Define quality and what is meant by stated and implied needs.
Who created fishbone diagrams, and what are they used for?
Which is better, 3 sigma, 4 sigma, 5 sigma, or 6 sigma?
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